Open To Work
Christopher Lashun Hairston
Columbia,SC
Work Preference
Summary
Resourceful Computer Hardware and Networking Technician known for high productivity and efficient task completion. Specialize in system diagnostics, network configuration, and hardware troubleshooting. Excel in problem-solving, time management, and adaptability to rapidly changing technology landscapes. Committed to providing seamless IT support and improving system functionality.
Overview
7
7
years of professional experience
Work History
IT Support
IT Support/ Independent Contractor
Columbia, South Carolina
01.2024 - Current
- Boosted customer satisfaction by translating technical issues into clear, actionable solutions for non-technical users.
- Increased security compliance by configuring OS settings, access controls, and application permissions following best-practice standards.
- Enhanced data accuracy and reporting speed by writing SQL queries used for client analytics and operational decisions.
- Improved system uptime and user productivity by resolving complex software, network, and hardware issues across diverse environments.
- Cut troubleshooting time by 40% by developing Python automation scripts that handled repetitive diagnostics and system checks.
Paratrooper (Airborne) & Ammunition Specialist
U.S. Army
01.2019 - 01.2024
- Enhanced cross-unit coordination by collaborating with diverse teams during missions, field exercises, and rapid-response operations.
- Reduced operational errors to zero by conducting meticulous inspections, system checks, and inventory audits using logic-driven workflows.
- Improved team performance and technical accuracy by training new soldiers on equipment procedures, safety protocols, and digital documentation.
- Strengthened mission readiness and operational safety by completing Airborne School and executing parachute operations requiring rapid risk assessment and split-second decision making.
- Achieved 100% accountability of sensitive equipment by using digital tracking systems and performing precise data validation under high-pressure conditions.
- United States Army
Education
B.S. - Information Technology
Strayer University
High School Diploma -
Starkville High School
Starkville, MSSkills
- Help desk and customer support
- Ticketing systems
- Microsoft Office / Microsoft 365
- BIOS/UEFI configuration
- Active Directory basics
- PC hardware diagnostics and repair
- Laptop and desktop troubleshooting
- Windows installation and configuration
- Software installation and updates
- Virus and malware removal
- Driver installation and device setup
- Basic networking and Wi-Fi troubleshooting
- Printer and peripheral support
- Data backup and recovery
- Technical support
- Problem solving
- SQL querying
- Python automation
- Reliability
- Disability services support
- Cybersecurity support
- Written communication
- Digital support
- Scalable architecture
- Commodity jurisdiction
Awards
- Army Commendation Medal
- Army Achievement Medal
- Good Conduct Medal
- National Defense Service Medal
- Service Ribbon
Desired Job Type
- Remote Service Desk Support
- IT Support
- Cyber Security Analyst
- Customer Support
- Order Operations Specialist
Clearance
Secret
Timeline
IT Support
IT Support/ Independent Contractor
01.2024 - Current
Paratrooper (Airborne) & Ammunition Specialist
U.S. Army
01.2019 - 01.2024
B.S. - Information Technology
Strayer University
High School Diploma -
Starkville High School