Christopher Lawson
Imlay City,MI
Summary
Skilled Service Technician with a proven track record at Knight Global, enhancing customer satisfaction through expert troubleshooting and efficient problem resolution. Specializes in installation, repair, and preventive maintenance, coupled with exceptional attention to detail and customer service. Achieved significant improvements in equipment performance and safety, demonstrating a strong blend of technical support and project management skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Technician
Knight Global
01.2016 - Current
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Laborer Helper
Ric-Man Construction
01.2013 - 01.2016
- Expedited project progress with efficient loading, unloading, and transportation of construction materials.
- Aided in the assembly of scaffolding and other temporary structures, facilitating safe access to elevated work areas.
- Improved overall site organization by maintaining clean and hazard-free workspaces for the entire team.
- Assisted with building foundations, ensuring stability and proper alignment of structural components.
Education
High School Diploma -
Lapeer Community Schools
Lapeer, MI05.2006
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Mechanical abilities
- Troubleshooting skills
- Documentation And Reporting
- Equipment Troubleshooting
- OSHA Requirements
- Service Reports
- Quality Assurance
- System Installation
- Equipment Inspection
- Project Management
- Technical Support
Certification
- OSHA Safety Certification - Occupational Safety and Health Administration.
Timeline
Service Technician
Knight Global
01.2016 - Current
Laborer Helper
Ric-Man Construction
01.2013 - 01.2016
High School Diploma -
Lapeer Community Schools
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