CHRISTOPHER L. CORRADO
Malden,MA
Summary
Extensive customer service experience in major hospitality/corporate arenas, Demonstrated successes in developing new business and ensuring customer satisfaction. Strong oral and written communications, interpersonal, customer relations, organizational, and problem solving skills. Detail oriented. Dedicated, hardworking, quick learner, resourceful. Capable of handling multiple assignments, working well in demanding environments, and meeting deadlines. Enjoy working independently or as part of a team. Natural ability to inspire and lead others. Computer proficiency skills.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
29
29
years of professional experience
Work History
Sales Representative
Old Town Trolley
Boston, MA
01.2011 - Current
- Responsible for providing extensive customer service for city-wide sightseeing tour operator
- Extensive contact with the public
- Promote and book tours to over100 destination stops for individuals and groups
- Greet guests and respond to customer inquiries and issues
- Handle cash and credit to process tour purchases
Design Intern
Jada Toys
City of Industry, CA
06.2016 - 08.2016
Sales Representative
Airport Wireless (Logan Airport)
Boston, MA
01.2011 - 01.2015
- Responsible for providing extensive customer service and educating customers about technology (high-end headphones, cell phones, tablets, etc.)
- Suggesting products to fit the customers needs was also required
- Hitting daily, weekly and monthly sales goals were also a requirement (my gross profit sales exceeded $250,000
- I left the company at #1 in sales)
Customer Service/Production
FedEx Kinko’s
Boston, MA
01.2004 - 01.2006
- Expedited copy orders and assisted customers with purchases
- Recommended design, styling, and paper choice specialized customer needs
- Operated, maintained, and performed minor repairs on various copy machines
Customer Service
Hertz
Boston, MA
01.2002 - 01.2004
- Extensive customer contact assisting individuals, groups, and corporate accounts
- Handled phones, documentation and filing activities
- Helped train new hires
Restaurant Manager, Bar Manager, Host, Waiter, Bellman, Room Service, Caterer/Banquets, Houseman, Bartender, Mentor
Ramada Inn
Rockland, MA
01.2001 - 01.2002
- Gained valuable experience in diverse areas of hospitality services and restaurant/bar management
- Learned front and back of the house operations, oversaw food and drink prep and presentation, handled cash and credit, trained and supervised staff, and dealt directly with customers providing highest quality, personalized customer service
Restaurant Manager, Bar Manager, Host, Waiter, Bellman, Room Service, Caterer/Banquets, Houseman, Bartender, Mentor
Sheraton
Braintree, MA
01.2000 - 01.2001
- Gained valuable experience in diverse areas of hospitality services and restaurant/bar management
- Learned front and back of the house operations, oversaw food and drink prep and presentation, handled cash and credit, trained and supervised staff, and dealt directly with customers providing highest quality, personalized customer service
Restaurant Manager, Bar Manager, Host, Waiter, Bellman, Room Service, Caterer/Banquets, Houseman, Bartender, Mentor
Holiday Inn
Somerville, MA
01.1996 - 01.2000
- Gained valuable experience in diverse areas of hospitality services and restaurant/bar management
- Learned front and back of the house operations, oversaw food and drink prep and presentation, handled cash and credit, trained and supervised staff, and dealt directly with customers providing highest quality, personalized customer service
Education
Animation
Brainstorm School
Burbank, CA05.2023
Concept Car Design
Concept Design Academy
Pasadena, CA12.2017
Industrial Design/Transportation Design
Art Center College of Design
Pasadena, CA01.2009
Industrial Design/Transportation Design
Academy of Art University
San Francisco, CA01.2004
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales closing
Accomplishments
Published in Automobile Magazine. Published in Cartoon Magazine on multiple occasions and published through several online articles, including through Core77 website.
Timeline
Design Intern
Jada Toys
06.2016 - 08.2016
Sales Representative
Old Town Trolley
01.2011 - Current
Sales Representative
Airport Wireless (Logan Airport)
01.2011 - 01.2015
Customer Service/Production
FedEx Kinko’s
01.2004 - 01.2006
Customer Service
Hertz
01.2002 - 01.2004
Restaurant Manager, Bar Manager, Host, Waiter, Bellman, Room Service, Caterer/Banquets, Houseman, Bartender, Mentor
Ramada Inn
01.2001 - 01.2002
Restaurant Manager, Bar Manager, Host, Waiter, Bellman, Room Service, Caterer/Banquets, Houseman, Bartender, Mentor
Sheraton
01.2000 - 01.2001
Restaurant Manager, Bar Manager, Host, Waiter, Bellman, Room Service, Caterer/Banquets, Houseman, Bartender, Mentor
Holiday Inn
01.1996 - 01.2000
Animation
Brainstorm School
Concept Car Design
Concept Design Academy
Industrial Design/Transportation Design
Art Center College of Design
Industrial Design/Transportation Design
Academy of Art University