Christopher Leal
Walla Walla
Summary
Dynamic Help Desk Technician with a proven track record at GTC, delivering first-call resolutions and achieving a 95% customer satisfaction rating. Proficient in Windows and network troubleshooting, I excel in technical support and customer service, driving a 20% reduction in recurring IT issues through effective documentation and team collaboration.
Overview
2
2
years of professional experience
Work History
Help Desk Technician
GTC
Wenatchee
02.2004 - 01.2006
- Delivered first-call resolution for daily IT support requests, achieving a 95% customer satisfaction rating.
- Documented resolutions in the knowledge base, contributing to a 20% decrease in recurring issues.
- Assisted in the onboarding of new employees by setting up workstations and configuring software.
Education
Bachelor of Science - Information Technology
Walla Walla Community College
Walla Walla12.2025
GED -
SkillSource
Wenatchee, WA06-2004
Skills
- Windows
- Linux
- MacOS
- TCP/IP
- DNS
- DHCP
- Microsoft Office Suite
- VMware
- Active Directory
- Python
- PowerShell
- Helpdesk Support
- Remote Assistance
- Firewalls
- Security protocols
- Customer service
- Technical support
- Network troubleshooting
- Team collaboration
References
Available upon request.
Timeline
Help Desk Technician
GTC
02.2004 - 01.2006
Bachelor of Science - Information Technology
Walla Walla Community College
GED -
SkillSource