Christopher Lee
Alpharetta,GA
Summary
Functional Senior Director driving proven results within the Technology Industry. Manages complex occupational issues while meeting business objectives. Strong operational skills and solid experience regulating policies and managing budget expenditures. Collaborates with management teams and stakeholders to uphold company vision.
Overview
15
15
years of professional experience
Work History
Senior Director of Sales Engineering and Client Success
Digital Envoy
01.2017 - 01.2023
- Consistently maintained monthly client retention levels at or above 95% for a growing revenue base, ultimately exceeding 50M$
- Led onboarding, upgrade, retention, and upsell efforts globally for all top enterprise and government accounts
- Primary Voice of the Customer for the Client Base as a whole, working with the internal team and clients to handle issues and ensure client satisfaction
- Built an internal Client Success system to integrate existing systems with SalesForce and ZenDesk, leading to more efficient communication between CS, Sales, Tech Support, Product, and Engineering
- Created a client-wide wins and losses repository, allowing for an exploration into success stories, best practices, and lessons learned.
Director of Sales Engineering and Client Services
Digital Envoy
01.2010 - 01.2017
- Collaborated with and led Sales, Engineering, Technical Support, and Product Teams on all things client related
- This included onboarding, product launches, bug resolution, renewals, and upsells
- Partnered with Sales, working across teams to serve as the point of contact for 400+ global clients, including Fortune 500 companies, NASDAQ powers, and significant government agencies
- Directed all pre-sales technical evaluations on software installation, cloud deployment, and data testing, utilizing team-coordinated assessments to secure and retain clients
- Directed all custom DB builds, go-live simulations, deep data dives, and production issue investigations.
Data Integrity Manager, Technical Support Lead, Quality Assurance Lead
Digital Envoy
01.2008 - 01.2010
- Built the Data, Support, and QA Teams from the ground up, hiring and training managers for all three while taking on additional roles
- Foundational creator of internal processes for data analysis and processing, software testing, technical support, database releases, and new product launches
- Developed a reputation as a full spectrum trusted advisor for technical deployments and issue resolution
- Evolved from an internal tech expert into a client-facing role for clients and sales
- Drove innovation and new product releases, leading to new revenue streams and company growth.
Education
BS, Information Systems -
Kennesaw State University
Skills
- Client Advocate
- Relationship Building & Management
- Team Building & Leadership
- Empathetic Communicator
- Revenue Growth and Retention
- Technical Product Implementation
- Operations Management
- Continuous Process Improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Company CulturePersonal development programsTeam Building / Company RetreatsTimeline
Senior Director of Sales Engineering and Client Success
Digital Envoy
01.2017 - 01.2023
Director of Sales Engineering and Client Services
Digital Envoy
01.2010 - 01.2017
Data Integrity Manager, Technical Support Lead, Quality Assurance Lead
Digital Envoy
01.2008 - 01.2010
BS, Information Systems -
Kennesaw State University