Christopher Lennon
Norton,MA
Summary
Results-driven Senior Field Service Engineer with a proven track record in enhancing service efficiency, client retention, and inventory control. Expertise in advanced troubleshooting and customer support, committed to delivering exceptional solutions to drive organizational success.
Overview
28
28
years of professional experience
Work History
Senior Field Service Engineer
NECS
07.2006 - Current
- Implemented process improvements that reduced equipment downtime and increased customer satisfaction.
- Managed inventory control for repair parts, optimizing supply chain efficiency and reducing costs.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Scheduled service calls according to customer location and urgency of need.
- Managed inventory of spare parts, ensuring availability of components for efficient repair operations while minimizing costs.
- Developed comprehensive documentation for each service call, maintaining detailed records to assist with future troubleshooting efforts.
- Increased client retention through exceptional communication skills, building strong relationships and addressing concerns promptly.
Service Advisory
John Deere
02.2005 - 07.2006
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed service appointments, optimizing scheduling for peak efficiency and customer satisfaction.
- Filled out and filed warranty requests with manufacturer.
Lead Service Technician
John Deere
01.1999 - 02.2005
- Implemented preventive maintenance programs, reducing equipment downtime and increasing client trust.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Managed a team of technicians responsible for servicing a diverse range of industrial equipment across multiple client sites.
Education
High School Diploma -
Falmouth Highschool
Falmouth, MA05-1995
Skills
- Field service management
- Client relationship building
- Remote support
- Customer support
- Network configuration
- Software diagnostics
- Hardware installation
- Advanced troubleshooting
Timeline
Senior Field Service Engineer
NECS
07.2006 - Current
Service Advisory
John Deere
02.2005 - 07.2006
Lead Service Technician
John Deere
01.1999 - 02.2005
High School Diploma -
Falmouth Highschool