Christopher Leonard
Spring Hill,TN
Summary
Dynamic retail management professional with a proven track record in operations and leadership. Expertise in optimizing store performance through strategic planning and fostering effective team collaboration. Recognized for strengths in inventory management, exceptional customer service, and comprehensive staff training. Highly adaptable to evolving environments, consistently driving the achievement of business objectives.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
RH
Brentwood, TN
11.2024 - Current
- Coach, lead and develop the team in partnership with the Outlet Leader
- Review and analyze business performance to identify opportunities and achieve extraordinary results
- Partner with cross-functional teams to ensure seamless coordination of sales, operations, and customer service initiatives.
- Maintain merchandising standards that reflect the RH brand and Outlet vision
- Ensure visual presentation supports safety, cleanliness, and operational excellence
- Model adaptability and guide the team through change with a solutions-focused approach
- Represent the RH brand through communication, personal presentation, and professionalism.
Operations Leader
RH
Brentwood, TN
02.2023 - 11.2024
- Train the stock team to uphold all safety protocols and inventory policies, fostering a culture of accountability and operational excellence
- Oversee the seamless receipt, processing, and transition of merchandise from truck to storage to sales floor, ensuring accuracy, efficiency, and readiness for customers.
- Safeguard inventory integrity by ensuring all merchandise is properly tagged, while monitoring key operational metrics such as inventory accuracy and processing timelines to drive continuous improvement.
- Direct the release of product to third-party delivery partners and customers, ensuring both accuracy and exceptional service standards.
- Authorize and manage the destruction of products designated as marked out of stock (MOS) in compliance with company policies
- Ensure operational interactions with customers and delivery partners reflect company service standards
Sales Leader
Restoration Hardware
Brentwood, TN
07.2021 - 02.2023
- Collaborate with the leadership team to be proactive in prioritizing customer needs and ensure that the business is exceeding expectations.
- Analyze weekly and daily business goals to achieve groundbreaking results.
- Ensure day-to-day tasks are completed efficiently and aligned with the company’s standards.
- Review and update the store’s sales ledger each month to ensure store business is reaching sales goals.
- Coach, mentor, train and develop Sales associates.
- Create innovative ways to elevate brand standards and merchandise presentations to inspire our clients and the customer experience.
- Educate Stock team on safety guidelines, inventory policies and procedures.
- Lead the team to ensure smooth transitions of product from delivery trucks to storage and sales floor.
- Process shipments safely and efficiently; ensure all merchandise is properly tagged for inventory accuracy.
- Authenticate the destruction of products that have been marked out of stock. (MOS)
- Audit release of product to third-party delivery partners and customers.
Receiving Associate
Restoration Hardware
Brentwood, TN
03.2021 - 07.2021
- Processed shipments of RH product safely and in a timely manner to maximize productivity
- Ensured a smooth transitions of product from delivery trucks to storage and sales floor
- Commit to Quality by upholding stockroom organization standards
- Ensured that all merchandise is properly tagged for inventory accuracy
- Prepared purchased product and assist customers with loading RH furniture and accessories into their vehicles
- Demonstrated exceptional organizational and time management skills
Receiver
Lowe’s
Spring Hill, TN
07.2020 - 04.2021
- Excelled in ensuring merchandise was accurately received, stocked, and replenished
- Demonstrated proper lifting guidelines to ensure safe moving and placement of merchandise
- Excelled in providing and delivering the right products to our customers by safely unloading merchandise from incoming freight, moving it to the sales floor, and stocking departments
- Ensured hazardous materials are properly destroyed, replaced damaged shelving, maintain backroom cleanliness, and ensured equipment is charged
- Excelled in organizing merchandise and top stock to set up stores for sales success
- Ensured understanding and preparation for the physical demands of moving merchandise for the majority of his/her shift
Biohazard Technician/OR Transporter
Vanderbilt Medical Center
Nashville, TN
10.2018 - 09.2020
- Excelled in Regulated Waste Removal from all protocol areas
- Excelled in the use of special equipment, chemicals, and Personal Protective Equipment (PPE)
- Achieved assurance of specific cleaning protocols established by VUMC and CDC
- Advised nurse managers in areas of scheduling projects and quality controls
- Conducted daily equipment checks to ensure correct and proper operation
Recycling Technician
St. Jude’s Children’s Research Hospital
Memphis, TN
08.2017 - 10.2018
- Excelled in Regulated Waste Removal from all protocol areas
- Excelled in the use of special equipment, chemicals, and Personal Protective Equipment (PPE)
- Achieved assurance of specific cleaning protocols established by St. Jude’s Research and patient department as well as CDC
- Advised nurse managers in areas of scheduling projects and quality controls
- Conducted daily equipment checks to ensure correct and proper operation
- Excelled in sanitation from hazards and infections
Credit Repair Customer Service Manager
Financial Services Unlimited
Memphis, TN
08.2012 - 08.2017
- Assisted in assessing a clients’ overall financial history by reviewing income, assets, debts, expenses, credit reports, or other financial information
- Excelled in comprehensive knowledge of financial markets, accounting, banking, and financial activities
- Revised investment strategies for clients to meet financial goals
- Assisted written document arrangement to establish contracts regarding negotiations with collection agencies on behalf of the client
- Assisted in the instruction of budgeting, managing, and eliminating debt seminars
Skills
- Customer service and engagement
- Retail operations
- Inventory control
- Team building and leadership
- Store operations
- Team management
Timeline
Assistant Store Manager
RH
11.2024 - Current
Operations Leader
RH
02.2023 - 11.2024
Sales Leader
Restoration Hardware
07.2021 - 02.2023
Receiving Associate
Restoration Hardware
03.2021 - 07.2021
Receiver
Lowe’s
07.2020 - 04.2021
Biohazard Technician/OR Transporter
Vanderbilt Medical Center
10.2018 - 09.2020
Recycling Technician
St. Jude’s Children’s Research Hospital
08.2017 - 10.2018
Credit Repair Customer Service Manager
Financial Services Unlimited
08.2012 - 08.2017