Christopher Lewis
New Brunswick
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Customer Service Representative
Rxo Logistics
Edison
10.2024 - 07.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Communicated effectively with clients to ensure satisfaction and clarity.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Receiving Associate
Burlington Coat
North Brunswick
06.2024 - 09.2024
- Collaborated with team members to ensure efficient stock processing.
- Maintained cleanliness and organization of receiving area throughout shifts.
- Sorted and labeled items according to size, type, style, color or product code.
- Stocked shelves with newly arrived inventory and removed outdated items.
- Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
Resident Assistant
Catholic Charities
Edison
07.2021 - 12.2021
- Monitored resident well-being and reported concerns to appropriate staff members.
- Completed routine rounds, checking with residents to meet care needs.
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Welcomed new residents and assisted with community adjustment.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
Warehouse Associate
Amazon
Edison
02.2021 - 05.2021
- Loaded and unloaded shipments with attention to safety protocols.
- Conducted quality checks on products before distribution.
- Maintained cleanliness and order in the warehouse environment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
Server
On The Border Restaurant
New Brunswick
09.2018 - 01.2019
- Provided excellent customer service in a fast-paced restaurant environment.
- Delivered food and beverages to tables promptly and courteously.
- Maintained cleanliness of dining area and utensils throughout shifts.
- Assisted in setting up and breaking down dining space for events.
- Handled cash transactions and processed payments using POS system.
Education
New Brunswick High School
New Brunswick, New JerseySkills
- Customer service
- Order processing
- Inventory management
- Quality assurance
- Data entry
- Time management
- Administrative support
- Cash Handling
- Microsoft proficiency
Timeline
Customer Service Representative
Rxo Logistics
10.2024 - 07.2025
Receiving Associate
Burlington Coat
06.2024 - 09.2024
Resident Assistant
Catholic Charities
07.2021 - 12.2021
Warehouse Associate
Amazon
02.2021 - 05.2021
Server
On The Border Restaurant
09.2018 - 01.2019
New Brunswick High School