Christopher Luna
Tyler,TX
Summary
Proven leader in retail and service management, notably at Shoot Smart LLC, where I spearheaded initiatives that significantly enhanced sales and customer satisfaction. Expert in inventory management and customer service, my strategic planning and team mentoring skills led to measurable improvements in operational efficiency and revenue growth.
Overview
10
10
years of professional experience
Work History
Inventory and Retail Sales Manager
Shoot Smart LLC
08.2020 - 09.2024
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Trained team members in successful strategies to meet operational and sales targets.
Outside Service Manager
Bentwater Country Club
05.2018 - 07.2020
- Increased overall revenue by implementing new strategies for upselling and promoting additional services.
- Streamlined outside operations for improved efficiency and reduced wait times during peak hours.
- Monitored pace of play on the golf course, addressing slow groups if needed to maintain ideal flow throughout the day.
- Contributed ideas for process improvements that led to increased efficiency and better guest experiences.
Store Manager
Cook Tire and Service Center
01.2015 - 05.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Bachelors - Criminal Justice
Sam Houston State University
Huntsville, TX07.2020
Associates - Criminal Justice
Angelina College
Lufkin, TX04.2018
Highschool Diploma - Basic
Lufkin Highschool
Lufkin, TX05.2005
Skills
- Customer Service
- Retail Operations
- Sales expertise
- Driven Work Ethic
- Management
- Decision-Making
- Customer Engagement
- Cash Handling
- Store Opening and Closing
- Critical Thinking
- Team Supervision
- Upselling strategies
- Training and mentoring
- Sales Team Leadership
- Inventory Management
- Sales Forecasting
- Strategic Planning
- Product Merchandising
- Marketing Strategies
- Visual Merchandising
- Staff Development
- Staff Scheduling
Timeline
Inventory and Retail Sales Manager
Shoot Smart LLC
08.2020 - 09.2024
Outside Service Manager
Bentwater Country Club
05.2018 - 07.2020
Store Manager
Cook Tire and Service Center
01.2015 - 05.2018
Bachelors - Criminal Justice
Sam Houston State University
Associates - Criminal Justice
Angelina College
Highschool Diploma - Basic
Lufkin Highschool
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