Christopher Martinez
Schertz,TX
Summary
Capable Computer Support Technician experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Computer Technician Specialist
Air Force Audit Agency
San Antonio, Texas
01.1997 - Current
- Troubleshot and resolved hardware, software, and network issues for customers.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Provided technical assistance to users by phone and in person.
- Performed system maintenance tasks such as patching, security updates, user account changes.
- Monitored system performance and identified areas for improvement or optimization.
- Migrated data from legacy systems to new platforms without loss of data integrity or functionality.
- Trained staff on the use of new hardware and software components.
- Responded quickly to incidents reported by users regarding their computers or networks.
- Installed and performed repairs to hardware, software and peripheral equipment following design and installation specifications.
- Researched emerging technologies related to computer systems in order to recommend upgrades or replacements that meet customer needs.
Education
MBA -
Webster University
St Louis, MO05-2013
BBA - Information Technology
University of San Antonio
San Antonio, TX05-2005
Associate of Applied Science - Network Administration
San Antonio College
San Antonio, TX05-2000
Skills
- Network Administration
- Technical Support
- System Administration
- User Training
- Troubleshooting and diagnostics
Certification
- Comptia A+
- Comptia Security +
Timeline
Computer Technician Specialist
Air Force Audit Agency
01.1997 - Current
MBA -
Webster University
BBA - Information Technology
University of San Antonio
Associate of Applied Science - Network Administration
San Antonio College
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