Christopher Mason
Godley
Summary
Results-driven leader with extensive experience in production operations and sales management. Proven ability to drive performance improvements through effective communication and problem-solving skills. Committed to enhancing team dynamics and achieving operational excellence.
Overview
14
14
years of professional experience
Work History
Production Group Leader
General Motors Co
Arlington
10.2022 - Current
- Oversee daily production operations for 90 employees, including supervisors.
- Lead throughput improvement initiatives through weekly meetings and monthly follow-ups, enhancing production flow.
- Implement new processes that reduced waste, contributing to more efficient operations.
- Conduct quality sufficiency meetings to elevate departmental quality consistently.
- Manage team dynamics, fostering collaboration and driving higher productivity levels.
- Hold KPI meetings and develop action plans for turnaround to improve performance.
- Partner with industrial engineers to optimize shop processes continuously.
- Collaborate with labor team to minimize operational liabilities and address disciplinary actions.
- Review timekeeping records for discrepancies and errors.
Specialty Sales Manager
Best Buy
Shreveport
11.2019 - 10.2022
- Analyzed sales data to identify trends and refine sales strategies.
- Reviewed store financials regularly in order to maximize profits while controlling costs effectively.
- Created action plans to address performance gaps and enhance team capabilities.
- Led store meetings to establish expectations for sales goals and strategies.
- Evaluated staff performance regularly to identify improvement areas and support growth.
- Mentored team members on product knowledge and customer engagement techniques.
- Collaborated with vendors to optimize product offerings and manage inventory effectively.
- Managed daily store operations, including scheduling, payroll, and supply orders.
- Coordinated community events to increase brand visibility and strengthen local market presence.
Sales Supervisor
Best Buy
Shreveport
04.2016 - 11.2019
- Oversaw daily sales floor operations, coordinating staff activities to enhance customer service.
- Monitored sales team performance, focusing on customer service and marketing initiatives.
- Trained new employees in product knowledge and customer service techniques.
- Facilitated training sessions that elevated team skills and deepened product knowledge.
- Demonstrated exceptional customer service by engaging clients and providing sales support.
- Resolved customer complaints efficiently, maintaining brand reputation throughout interactions.
- Mentored employees on managing complex sales issues and difficult customer interactions.
- Ensured inventory accuracy through regular stock counts and discrepancy reconciliation.
Sales Team Leader
Best Buy
Bossier City
01.2015 - 04.2016
- Drove sales team to consistently achieve monthly targets and enhance overall performance.
- Monitored daily sales activities and provided targeted feedback that enhanced team effectiveness.
- Coached team members on best practices for effective customer interactions.
- Cultivated positive team dynamics through motivational initiatives that fostered collaboration and engagement.
- Identified opportunities for improvement within sales processes.
- Resolved customer issues promptly to sustain high satisfaction ratings.
- Recognized employee accomplishments and rewarded top performers to reinforce high performance and motivate the team.
Sales Associate
Best Buy
Shreveport
08.2013 - 01.2015
- Demonstrated electronic products and informed customers about features to enhance product understanding and drive sales.
- Executed visual merchandising standards to create engaging in-store displays that attracted customer attention.
- Collaborated with team members to achieve sales goals and improve overall performance.
- Provided exceptional service to promptly resolve inquiries and concerns.
- Maintained store cleanliness, ensuring an inviting environment for customers and enhancing overall shopping experience.
- Restocked shelves to ensure adequate inventory levels.
- Built relationships with peers and management to drive team success.
ICS Supervisor
Walmart
Shreveport
01.2013 - 08.2013
- Directed a team of 15 employees, overseeing daily operations for optimal performance.
- Monitored employee productivity, providing feedback and coaching to improve performance.
- Managed inventory levels and coordinated product restocking across departments to ensure availability.
- Streamlined order processing and retrieval through effective inventory tracking systems.
- Coordinated stock audits to maintain accurate records and reduce discrepancies.
- Investigated inventory record variances, implementing resolutions to improve accuracy.
- Implemented loss prevention strategies, minimizing theft and reducing shrinkage risks.
Inventory Control Specialist
Walmart
Shreveport
08.2012 - 01.2013
- Assisted in stocking items to maintain inventory levels.
- Organized warehouse inventory for easy access and retrieval.
- Unloaded trucks for efficient stocking operations.
- Maintained cleanliness in warehouse to ensure safety standards.
Education
Bachelor of Science - Management And Marketing
Louisiana State University
Shreveport05-2017
Skills
- Production management
- Process improvement
- Quality assurance
- KPI analysis
- Waste reduction
- Inventory management
- Cost reduction strategies
- Team leadership
- Team management
- Performance coaching
- Sales strategy
- Customer engagement
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Action planning
- Collaborative mindset
Timeline
Production Group Leader
General Motors Co
10.2022 - Current
Specialty Sales Manager
Best Buy
11.2019 - 10.2022
Sales Supervisor
Best Buy
04.2016 - 11.2019
Sales Team Leader
Best Buy
01.2015 - 04.2016
Sales Associate
Best Buy
08.2013 - 01.2015
ICS Supervisor
Walmart
01.2013 - 08.2013
Inventory Control Specialist
Walmart
08.2012 - 01.2013
Bachelor of Science - Management And Marketing
Louisiana State University