Michelle Mathis
Whittier,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Housekeeper
Western Carolina University
Cullowhee, NC
02.2020 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Dusted picture frames and wall hangings with cloth.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following all safety protocols and procedures to avoid burns and injuries.
Sales Clerk
Roses
Sylva, NC
11.2019 - 12.2020
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Processed payments and returns with accuracy and efficiency.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Supported promotional plans by updating signage with price changes.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Presented, rotated and date-checked products to maintain company freshness standards.
Registration Clerk/Scheduling Coordinator
Harris Regional Hospital
Sylva, NC
06.2016 - 11.2020
- Worked with customers to provide advice and assistance on regulations and requirements concerning various registration programs.
- Performed data entry on hospital software to maintain and organize records of member and program information
- Greeted clientele and provided comfortable seating options.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Alerted supervisor of technical issues involving reservation process.
- Explained form wording to patients to help each understand information required.
- Reviewed daily reservations and confirmed bookings.
- Welcomed patients daily, directing to appropriate departments within facility and coordinating assistance with transportation as needed
- Slashed wait time by minutes by track board
Administrative Coordinator
Harrah's Casino
Cherokee, NC
11.2012 - 05.2013
- Monitored and directed incoming mail and prepared outgoing mail.
- Handled employees scheduling, check-in, check-out and processing.
- Oversaw appointment scheduling and itinerary coordination for both employees and supervisors.
- Completed bi-weekly payroll for employees of 4 department
Receptionist/Pharmacy Technician
Harris Regional Hospital
Sylva, NC
04.2007 - 11.2012
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Processed over 100 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Stocked, labeled and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collected co-payments or full payments from customers.
Department Manager
Walmart
Sylva, NC
03.1997 - 11.2007
- Communicated with managers of other departments to maintain transparency.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Devised processes to boost long-term business success and increase profit levels.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Education
Associate of Science - General Education
Southwestern Community College
Sylva, NC05.1997
Skills
- Inventory Control
- Work Planning and Organization
- Ordering
- Organization
Timeline
Housekeeper
Western Carolina University
02.2020 - Current
Sales Clerk
Roses
11.2019 - 12.2020
Registration Clerk/Scheduling Coordinator
Harris Regional Hospital
06.2016 - 11.2020
Administrative Coordinator
Harrah's Casino
11.2012 - 05.2013
Receptionist/Pharmacy Technician
Harris Regional Hospital
04.2007 - 11.2012
Department Manager
Walmart
03.1997 - 11.2007
Associate of Science - General Education
Southwestern Community College