Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Christopher Matos

The Bronx

Summary

Dynamic professional with a proven track record in account management and customer service, honed at Food Direct. Excelled in building client relationships and enhancing customer satisfaction, leading to high retention rates. Skilled in strategic planning and teamwork, adept at collaborating across functions to drive growth and resolve issues efficiently.

Overview

5
5
years of professional experience

Work History

Account Manager

Food Direct
12.2022 - 07.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Collaborated with cross-functional teams to develop effective strategies for client retention and growth.

Assistant Teacher

Summer Youth Employment Program (SYEP
07.2021 - 08.2021
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.

Office Assistant

Watts Law APC-Bronx, NY
06.2019 - 09.2019
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Education

Associate of Applied Science - Accounting

SUNY Delhi
Delhi, NY

High School Diploma -

Bronx School For Law, Government And Justice
The Bronx, NY
06-2022

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Customer satisfaction
  • Relationship building
  • Strategic planning
  • Goal oriented
  • Sales development
  • Account oversight

Accomplishments

  • MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.

Languages

Spanish
Limited Working

Timeline

Account Manager

Food Direct
12.2022 - 07.2024

Assistant Teacher

Summer Youth Employment Program (SYEP
07.2021 - 08.2021

Office Assistant

Watts Law APC-Bronx, NY
06.2019 - 09.2019

Associate of Applied Science - Accounting

SUNY Delhi

High School Diploma -

Bronx School For Law, Government And Justice

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Christopher Matos