Christopher Mayer
Raleigh,NC
Summary
Accomplished Service Supervisor with a proven track record at Greystar Property Management, adept in technical knowledge and team building. Excelled in enhancing customer satisfaction and streamlining service processes, significantly reducing operational costs. Demonstrated exceptional complaint handling and organizational skills, ensuring high levels of efficiency and team productivity. Outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Service Supervisor
Greystar Property Management-511Faye
2019.09 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
Service Supervisor
Greystar-The Aster
2017.02 - 2019.07
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Lease up- 493 A+ units including multiple phases of Mid -rise, Garden-style, Town-home units. This was a two year occupied Construction project.
Service Supervisor
Greystar- Midtown Green
2014.04 - 2015.02
F-16 Aircraft Maintenance Technician
United States Air Force, USAF
1995.03 - 1997.09
- Completed required training courses, staying up-to-date on the latest advancements in F-16 maintenance procedures and best practices.
- Implemented innovative solutions to recurring problems, reducing future occurrences and enhancing overall reliability of F-16 aircraft.
- Supported aircrew during training exercises, coordinating with pilots to ensure optimal aircraft performance and safety.
- Ensured mission readiness through diligent inspection and servicing of critical components.
- Played a key role in maintaining an impressive average sortie generation rate through timely troubleshooting and repair efforts.
- Achieved superior performance ratings on annual evaluations, reflecting dedication to quality workmanship and adherence to established guidelines.
Education
High School Diploma -
Cary High School
Cary, NC01.1993
Skills
- Technical knowledge
- Understanding of budgeting
- Complaint Handling
- Task Delegation
- Service Order Flow
- Management experience
- Workforce Planning
- Team Building
- Organization
Accomplishments
During my working career I have earned numerous awards at every level for outstanding proformance and also community out reach.
Air force- I had received the Air Force achievement medal.
Equity residential -The Above and Beyond award and the Maintenance Tech of the year award
Greystar-Mpact award, Maintenance Tech of the year award, Service Supervisor award and numerous Core value awards.
Certification
EPA Certification
CPO Certification
Wake County Certification
Osha Certification
Timeline
Service Supervisor
Greystar Property Management-511Faye
2019.09 - Current
Service Supervisor
Greystar-The Aster
2017.02 - 2019.07
Service Supervisor
Greystar- Midtown Green
2014.04 - 2015.02
F-16 Aircraft Maintenance Technician
United States Air Force, USAF
1995.03 - 1997.09
High School Diploma -
Cary High School
EPA Certification
CPO Certification
Wake County Certification
Osha Certification
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