Jeff Whaley
Stuart,FL
Summary
Accomplished Service Supervisor with a proven track record at Cummins Sales and Service, excelling in complaint resolution and workforce planning. Demonstrated ability to enhance team performance and customer satisfaction through effective training and emotional intelligence. Skilled in problem-solving and technical knowledge, consistently achieving high performance evaluations. Helpful Service Supervisor with 30 years of Diesel industry experience. Friendly and personable with dedication to providing excellent customer and personal service. Outstanding verbal and written communication skills.
Overview
11
11
years of professional experience
Work History
Service Supervisor
Cummins Sales and Service
West Palm Beach, FL
06.2019 - Current
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Service Supervisor
Armellini Express Lines
Palm City, FL
10.2013 - 03.2019
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
Education
No Degree - Information Technology
Kaplan University
Fort Lauderdale, FL04.2011
Skills
- Inspections management
- Progress Monitoring
- Technical knowledge
- Emotional Intelligence
- Service Order Flow
- Management experience
- Complaint Handling
- Task Delegation
- Understanding of budgeting
- Workforce Planning
- Policy Enforcement
- Service Delivery
- Sales Support
- Call Management
- Complaint resolution
- Data Collection
- Paperwork Processing
- Scheduling
- Account updating
- Appointment Scheduling
- Report Generation
- Product Knowledge
- Problem-solving abilities
- Critical Thinking
- Active Listening
Timeline
Service Supervisor
Cummins Sales and Service
06.2019 - Current
Service Supervisor
Armellini Express Lines
10.2013 - 03.2019
No Degree - Information Technology
Kaplan University