Miguel Guzman
Belton,TX
Summary
Dynamic Service Supervisor with a proven track record at Greystar Property Management, excelling in customer service and maintenance coordination. Recognized for enhancing tenant satisfaction through effective workflow optimization and compliance adherence. Skilled in vendor negotiation and fostering team development, ensuring operational excellence and safety across properties.
Overview
8
8
years of professional experience
Work History
Service Supervisor
First Choice Management Group
Temple, TX
12.2019 - 12.2021
- Oversaw daily operations and staff performance, ensuring compliance with company policies and procedures.
- Mentored team members, providing guidance on best practices for customer service and property management.
- Implemented process improvements to enhance operational efficiency and resident satisfaction.
- Coordinated maintenance requests, prioritizing urgent issues to maintain property standards and tenant relations.
- Conducted regular inspections of properties to ensure adherence to safety regulations and maintenance protocols.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Developed positive rapport with vendors or suppliers, negotiating advantageous deals that benefited both parties in the long run.
- Monitored inventory levels closely, optimizing stock management procedures for maximum cost-efficiency without compromising on part availability when needed.
Service Supervisor
Greystar Property Management
Temple, TX
10.2013 - 12.2019
- Supervised daily operations, ensuring compliance with property management standards and regulations.
- Trained and mentored team members, enhancing service quality and operational efficiency.
- Implemented customer service initiatives, improving tenant satisfaction and retention rates.
- Coordinated maintenance requests, prioritizing tasks to optimize response times and resource allocation.
- Developed staff schedules, balancing workloads to meet operational demands effectively.
- Monitored property conditions, identifying areas for improvement and initiating corrective actions.
- Collaborated with upper management on strategic planning for property enhancements and community engagement initiatives.
- Monitored inventory levels closely, optimizing stock management procedures for maximum cost-efficiency without compromising on part availability when needed.
Education
A.C.H.R. - Air Conditioning, Heating, And Refrigeration
A.T.I.
Waco, TX06.2009
Skills
- Customer service
- Maintenance coordination
- Safety compliance
- Inventory management
- Electrical, plumbing, irrigation, and knowledgeable in alarm and fire suppression systems
- Vendor negotiation
- Property inspections
- Workflow optimization
- Compliance adherence
- Service order flow
- Management experience
- Inspections management
- Supervisory role experience
- Multitasking and organization
- Proficient on one site, handytrac, Leonardo 24/7 and activ answer
Accomplishments
Maintenance Professional of the Year C.TAA, Rising Star- Greystar, Customer Satisfaction Award -Greystar, Community Pillar award Greystar,
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Supervisor
First Choice Management Group
12.2019 - 12.2021
Service Supervisor
Greystar Property Management
10.2013 - 12.2019
A.C.H.R. - Air Conditioning, Heating, And Refrigeration
A.T.I.