CHRISTOPHER M. BETRO
Wantagh,NY
Work Preference
Summary
Efficient Telecom Expense and Billing professional with 15+ years of experience. Productive and diligent with a passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
15
15
years of professional experience
Work History
Senior Telecom Expense Analyst
HP Inc.
05.2021 - 07.2025
- Oversaw global telecom expense management processes for HP, auditing and reconciling high-volume invoices while optimizing vendor contracts and ensuring compliance with service-level agreements. Partnered cross-functionally to streamline processes and deliver measurable savings.
- Managed billing and invoice lifecycle for 200+ monthly telecom invoices across global markets, ensuring compliance with accounting policies, and maintaining AR balances below 10%.
- Identified and resolved $1M+ in billing discrepancies through advanced Excel analysis and vendor/customer issue resolution.
- Served as the primary point of contact for billing inquiries, collaborating with Finance, Tax, Procurement, and IT to resolve disputes and support payment efforts.
- Delivered recurring billing reports for leadership and stakeholders, supporting budget forecasts and pricing strategies.
- Mentored junior analysts and streamlined billing workflows, improving process efficiency by 15%.
Analyst, SCP Global Support Programs
Deutsche Telekom North America
09.2017 - 05.2021
- Managed international telecom contracts and expenses, focusing on cost reduction, SLA compliance, and infrastructure optimization across 30+ countries. Delivered financial insight and operational improvements through data-driven reporting.
- Negotiated and managed telecom service renewals, generating $200K+ in annual cost savings.
- Oversaw network provisioning and invoice lifecycle management for global telecom operations.
- Created executive dashboards, improving variance analysis accuracy by 10%.
- Monitored and enforced SLA compliance across multiple vendors.
- Resolved infrastructure and service performance issues in collaboration with vendors.
- Provided budget forecasting support for international telecom projects.
Contracts Specialist, Vodafone Ops & Global Auditing
Tangoe, Inc.
09.2012 - 08.2017
- Specialized in high-volume telecom invoice auditing, dispute resolution, and contract compliance for global enterprise clients. Delivered consistent cost recovery through meticulous review and process improvement.
- Audited 1,000+ monthly invoice exceptions, recovering $250K+ in overcharges and improving billing accuracy for enterprise clients.
- Led root cause analysis, resolving $500K+ in wireless billing disputes through contract compliance checks and baseline audits.
- Created a centralized repository for 1,200+ multinational contracts, improving compliance tracking.
- Recommended service plan changes when completing a best-in-class pricing review across multiple vendors.
- Collaborated with Finance teams to streamline invoice reconciliation processes.
Telecom Expense Analyst
ADECCO Group
02.2010 - 09.2012
- Provided telecom expense auditing and vendor management support for a multi-site enterprise environment. Ensured billing accuracy, cost optimization, and SLA compliance.
- Audited and reconciled enterprise billing and vendor invoices, recovering $700K+ in erroneous charges while ensuring compliance with contractual and regulatory requirements.
- Conducted wireless usage analysis to remove unauthorized features, saving $100K+ annually.
- Resolved vendor disputes within SLA timelines to maintain service continuity.
- Partnered with Accounts Payable and Client Services to strengthen invoice reconciliation and payment efforts.
- Supported escalation management for critical vendor and service issues, enhancing transparency and customer satisfaction.
Education
Bachelor of Arts - Business Administration
Adelphi University
Garden City, NYAssociate of Arts - Business Administration
Farmingdale State College
Farmingdale, NYSkills
- Invoice Auditing & Reconciliation
- Tax and service level agreement compliance
- Cost Recovery & Savings Initiatives
- Vendor & Contract Management
- Telecom Infrastructure Oversight
- End-to-End Billing Administration
- Process Optimization & Team Training
- Dispute Resolution Strategies
- Billing compliance expertise
- Budget Forecasting Alignment
- Process Optimization & Workflow Automation
- Customer Dispute Resolution & Support
- ERP Systems: SAP S/4Hana, P360
- TEM Tools: Calero (VeraSMART), VTM
- Advanced data analysis using Excel
- Skilled in creating financial reports with PowerPoint
- Vendor platform management
- Skilled in using Microsoft Teams for collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Telecom Expense Analyst
HP Inc.
05.2021 - 07.2025
Analyst, SCP Global Support Programs
Deutsche Telekom North America
09.2017 - 05.2021
Contracts Specialist, Vodafone Ops & Global Auditing
Tangoe, Inc.
09.2012 - 08.2017
Telecom Expense Analyst
ADECCO Group
02.2010 - 09.2012
Bachelor of Arts - Business Administration
Adelphi University
Associate of Arts - Business Administration
Farmingdale State College