Christopher Mcadams
Morristown,NJ
Summary
Dedicated retail sales specialist with expertise in customer service and product knowledge. Proven ability to build rapport with customers and drive positive shopping experiences.
Overview
6
6
years of professional experience
Work History
Retail Sales Specialist
Macys Department Store
Short Hills, New Jersey
08.2024 - 03.2026
- Guided customers in product selection, offering tailored recommendations to enhance satisfaction.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to ensure a positive shopping experience.
- Addressed customer inquiries and resolved concerns swiftly to maintain a positive shopping experience.
- Participated in training sessions to improve product knowledge and sales techniques.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Established rapport with customers through engaging conversations to understand and meet their shopping needs.
- Operated the cash register to process payments from customers.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
Seasonal Garden Sales
Home Depot
Parsippany, New Jersey
04.2020 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Addressed customer inquiries and requests to enhance overall shopping experience.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Executed daily tasks with precision to support overall store operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with team members to foster a productive and supportive work environment.
Education
Master of Arts - Social Sciences
William Paterson University of New Jersey
Wayne, NJ05-1993
Skills
- Sales techniques
- Sales skills
- Upselling mastery
- Sales target achievement
- Customer service
- Customer engagement
- Product knowledge
- Product expertise
- POS systems
- Inventory management
- Returns handling
- Merchandise returns
- Stocking and receiving
- Partner collaboration
- Relationship building
Timeline
Retail Sales Specialist
Macys Department Store
08.2024 - 03.2026
Seasonal Garden Sales
Home Depot
04.2020 - 03.2023
Master of Arts - Social Sciences
William Paterson University of New Jersey