CHRISTOPHER MCCARTY

Orlando,FL

Summary

CUSTOMER SERVICE SPECIALIST / COLLEGE STUDENT Mature and reliable college student looking to learn as much as possible about customer service and business management. A self-motivated, team player who is an excellent listener and eager to learn with the ability to take direction and execute team goals.

Overview

years of professional experience

Work History

Waitstaff / Table Service

DISALVO’S ITALIAN RESTAURANT

01.2021 - 07.2021

Assisted guests in order selection by promoting specific menu items and specials
Regularly followed up with guest tables to promptly fulfill additional requests
Coordinated with kitchen staff to ensure timely and accurate order preparation
Collected payments and balance transactions with receipts
Consistently achieved higher check averages through suggestive selling on appetizers, specialty beverages and dessert-to-go orders

Customer Service Associate / Guest Advocate

TARGET CORPORATION

Boca Raton, FL

10.2020 - 07.2021

Interacted with customers to build an inclusive guest experience adapting to different situations
Utilized problem-solving skills to positively impact the guest experience and resolve concerns
Engaged with customers asking open-ended questions about the shopping experience and using those questions to assess, understand, and tailor my interaction
Provided easy and seamless service to all Order Pick-Up guests

Server Assistant

TEXAS ROADHOUSE

Coconut Creek, FL

12.2018 - 06.2020

Responsible for welcoming and interacting with guests in a positive and friendly manner
Ability to complete repetitive tasks while maintaining quality
Communicated to manager any difficulties, guest comments, and other relevant information
Maintained a pleasant and friendly attitude, while contributing to a teamwork-based environment
Performed side work and any other duties assigned by management

Customer Service Associate

SCENTSABILITY CANDLES

Coral Springs, FL

12.2016 - 11.2018

Front counter associate welcoming customers, handling inquiries and product transactions
Assisted residents with daily operations including product assembly and packaging
Worked mobile location at art shows involving direct public interaction
Provided assistance to customers for build-your-own products

Education

Bachelor of Arts - Business

University of Central Florida

Orlando, FL

06.2024

Skills

Warm and Friendly
Customer Service and Rapport
High Volume Dining
Order Accuracy and Delivery
Preforms well Under Pressure

Conflict and Complaint Resolution
Relationship Building
Team Player
Transactions and Cash Handling

Timeline