Christopher McClain
Kennewick
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Squad Member
MOD Pizza
09.2024 - Current
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Customer Service Associate
Circle K
10.2023 - 03.2024
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained clean and orderly work station.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Assisted in maintaining back room operations by unloading deliveries.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Customer Service Associate
Amazon
05.2017 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Kamiakin High School
Kennewick06-2010
Skills
- Upselling strategies
- Customer engagement
- Loyalty promotion
- Flexible schedule
- Product recommendations
- Point-of-sale system
Certification
Food Handler Permit
MAST Class 12 Permit
Timeline
Squad Member
MOD Pizza
09.2024 - Current
Customer Service Associate
Circle K
10.2023 - 03.2024
Customer Service Associate
Amazon
05.2017 - 02.2023
Food Handler Permit
MAST Class 12 Permit
High School Diploma -
Kamiakin High School
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