Christopher McGinnis
Sharon ,Pennsylvania
Summary
Adept at operations management and fostering strong relationships, I significantly increased sales and profitability at Valley Lawn Care. Leveraging problem resolution and interpersonal skills, I ensured high customer and employee satisfaction, while implementing cost-saving strategies that did not compromise service quality.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
General Manager
Valley Lawn Care
03.2023 - 12.2024
- Managed budget, employee reviews, training, schedules, and contract negotiations.
- Managed a team, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Delivery Driver
Ermes Distributing
06.2022 - 12.2022
- Delivered packages to customer doorsteps.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.g
Night Security Guard
Buhl Mansion Guest House and Spa
12.2017 - 03.2019
- Monitored and patrolled grounds throughout night and investigated and reported security risks or crime to promote safety on premises.
- Prevented losses and damage by informing violators of policy and procedures and restraining trespassers.
- Handled sensitive information discreetly while maintaining confidentiality at all times in accordance with company policy.
- Maintained a secure environment for employees and visitors with diligent observation and proactive intervention.
- Secured premises and personnel by monitoring and inspecting surveillance equipment and access points and denying entry to unauthorized visitors.
- Defused potentially aggressive or abusive behavior and contacted police to apprehend perpetrators.
- Managed access control systems effectively, ensuring only authorized personnel entered restricted areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
HVAC - HVAC
Ferris State University
Big Rapids, MI02-2005
GED -
Sharon High School
Sharon, PA06-2000
Skills
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Customer relations
- Relationship building
- Administrative skills
- Interpersonal skills
- Troubleshooting expertise
- Workflow planning
Timeline
General Manager
Valley Lawn Care
03.2023 - 12.2024
Delivery Driver
Ermes Distributing
06.2022 - 12.2022
Night Security Guard
Buhl Mansion Guest House and Spa
12.2017 - 03.2019
HVAC - HVAC
Ferris State University
GED -
Sharon High School
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