Christopher McHugh
Indianapolis,IN
Summary
Results-driven leader with a positive attitude and passion for providing high-quality advice and guidance. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Seeking to expand a career in IT and/or Management by helping corporations grow based on future goals and objectives. With over ten plus years of experience, I have managed multi-million-dollar contracts, ensured business expansion, and managed corporate policies and operations.
Overview
21
21
years of professional experience
Work History
EPMO Advisor
Midcontinent ISO (MISO)
11.2019 - Current
- Supporting Project Managers with planning and execution gate material decks for Officer review and approval
- Governance reviews of planning and execution decks
- Managing new PPM Application Upgrade; gathering requirements, project coordination, business case and charter write-up to plan for future PPM system to replace Changepoint v.2021
- Manage annual investment refresh for ePMO business partners coordinating schedules/ presentation assignments with ePMO team
- Supported Supply Management division, learning their process while successfully structuring and completing requests from MISO business owners and third-party vendor reviews
- Understand and help drive current ePMO process across all investment projects annually
- Manage and support existing Changepoint application patching and system updates
- Provide administrative assistance for Project Managers with project budgets/forecasting, project updates, resource allocation, and system functionality/usage
- Manage and support MISO FTE Resources (via ADP) and contractor data file.
- Resource Planning/Management across all Digital Technology, Market Operations, and Markets/Digital Strategy
-Performed Operational Review Meetings (ORM) with IT throughout 2023, supporting monthly sessions with every Director and Management workgroups.
-Constructed ORM presentation decks for all IT groups for monthly meetings. - Navigated/studied original on-prem hosted Changepoint 2012 prior to current 2020/21upgraded system:
-Reviewed existing system functionality and formatting for new Changepoint upgrade
-Reviewed existing/future projects/investments toward annual budget
-Gathered an understanding of tools needed for resource planning capabilities - Acquired knowledge of MISO’s ePMO processes under Finance:
-Annual budget planning
-Investment Phase Gates
-Governing Bodies for corporate business service lines
-Project Change Request thresholds - Facilitated new Changepoint v.2020 into a test and production environment to meet needs of business and customers
- Helped design drop file (sFTP) format for new Changepoint structure:
-MISO resources & workgroup structure (via ADP & active directory)
-Material costs for existing project data into Oracle
-Nightly data files exported to Tableau for reporting to the business - Designed user acceptance testing scripts for team to reference during system validation to ensure coverage of all system functionality to prepare for production environment
- Provided full coordination of new Changepoint system and set up communications to inform MISO of new environment.
- Managed and supported system findings/issues post-production rollout in November 2020
- Changepoint Product Owner and System Admin to help support ePMO and our business with system enhancements, issue fixes, and version upgrades with our vendor.
- Helped set up user training materials for new Changepoint upgrade
- Performed user/system training for initial system rollout and upgrades
- Wrote system documentation for Changepoint functionality as reference for end users
- Changepoint production support for business and end users.
- Helped manage/support new reporting format via Changepoint system
-Data field extracts into Tableau
-Gathered requirements for various business reports.
Project Manager III
TCC Software Solutions
Indianapolis
07.2010 - 11.2019
- Project Manager for multiple (how many) software applications, managed version upgrades and break/fix release projects, along with contract support through companies SDLC approach and internal project processes
-Managed budget allocation
-Contracted service level agreements
-Supervised help desk support issues/requests
-Managed infrastructure and system updates
-Hosted weekly client status/coordination meetings - Experience in Agile and Waterfall methodologies
- Mobile Solution (eXpedite) Product Owner, managing wide variety of contracts that currently use or are preparing to use in future WORDING
- Developed PMO process and internal guidelines to be followed by project managers and client personnel
- Managed scope, schedule, and resources for project life cycles across multiple (How many?) clients
- Project planning, scheduling, maintaining, and upgrading PMO project documentation (redundant??)
- Managed team deliverables and stakeholder expectations
- Communicated project status to PMO and other stakeholders
- Prepared project documentation files, including SOWs, project schedules and requirements documentation
- Understanding of basic VM Ware, infrastructure, and IP/firewall configurations
- Familiar with entity relationship diagrams along with other SQL basics
- Managed product updates and future strategic planning with executive management (redundant?)
- Software/system testing experience across multiple IT applications, with understanding of interface services and data transfer between systems
- Business analyst experience gathering requirements and project documentation for client application systems
- Designed/developed internal workflow and company processes for staffing, requisition, project, and PMO operations
Project Manager
C&T Design and Equipment Co., Inc.
Indianapolis
07.2006 - 07.2010
- Managed commercial sales accounts and commercial restaurant equipment and services
- Designed commercial kitchen layouts for new builds and renovation projects
- Worked on project quotations and pricing for any new projects or existing renovations (too wordy)
- Executed customer sign off/approval for all project initiatives
- Tracked equipment shipments and warehousing for all projects
- Scheduled installations based on project timelines and deadlines
- Project management throughout entire construction and build phases
- AutoCAD - LT 2007
Software Tester/Trainer, Help Desk
TCC - The Consultants Consortium
08.2003 - 07.2006
- Configured/managed all help desk and support for live software applications and system updates
- Assisted clients with technical support and data changes
- Monitored and tracked emails/calls/Tickets regarding production software issues, along with holding weekly client status meetings
- Performed system tests on entire applications for all user-based software
- Set up and performed all software training and upgrade rollouts
- Created/Updated system user manuals.
Education
Bachelor of Science - Business Management
Saint Joseph's College
Rensselaer, IN05.2002
Skills
- Over ten years experience in project management
- Efficient in Microsoft Products: Excel, Word, PowerPoint, SharePoint, Office 365 and Teams, as well as Auto Cad
- Technical background and experience working in software development and infrastructure applications
- Experienced in leading people and teams to grow clientele and organizational goals/outcomes
- Building business and client relationships
- Experienced in building and deigning software/system applications to meet business and client needs
- Knowledgeable in current technology and infrastructure frameworks
- Supervision and leadership
- MS Office
- Interpersonal Communication
- Time Management
- Customer Service
- Team building
- Decision-Making
- Verbal Communication
- Analytical and Critical Thinking
- Problem Resolution
- Troubleshooting
- Team Management
- Project Planning
- Attention to Detail
- Dependable and Responsible
Accomplishments
- Totara LMS Certified 2018
- Ability to turn contracts in jeopardy into multi-million-dollar successes.
- Certified Scrum Master 10/2/2015
- ITIL Foundation Certified
- MCTS Certified in MS Project Server 2010
- Project Management Certificate - IUPUI Continuing Education Program
- CFSP - Certified Foodservice Professional in Kitchen Sales/Design
Timeline
EPMO Advisor
Midcontinent ISO (MISO)
11.2019 - Current
Project Manager III
TCC Software Solutions
07.2010 - 11.2019
Project Manager
C&T Design and Equipment Co., Inc.
07.2006 - 07.2010
Software Tester/Trainer, Help Desk
TCC - The Consultants Consortium
08.2003 - 07.2006
Bachelor of Science - Business Management
Saint Joseph's College