Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Chris Mentillo

Wrentham,United States

Summary

Focused on pursuing opportunities aligned with specific career goals.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

OffBroadway, Rack Room Shoes
Foxborough, Massachusetts
11.2020 - 07.2025
  • Executed efficient cash register management, ensuring accurate transactions and daily drawer balances.
  • Streamlined opening and closing procedures, proposing recommendations for improved efficiency.
  • Elevated store aesthetics by maintaining cleanliness and creating strategic merchandise presentations.
  • Showcased new products through regular rotation of merchandise and promotional displays.
  • Collaborated with Store Manager in analyzing sales data to uncover trends for performance enhancement.
  • Guided new employees on company policies and procedures for effective integration into the team.
  • Conducted comprehensive performance evaluations, offering feedback that fostered productivity improvements.

Store Supervisor / Trainer / Partner

SKECHERS Factory Outlet
10.2017 - 11.2020
  • Oversaw all store operations, ensuring effective management of customer service, inventory, and sales.
  • Established clear work protocols that improved productivity across all staffing levels.
  • Maintained store appearance through strict enforcement of cleanliness and display organization.
  • Performed inventory analysis to determine ideal stock levels for optimal performance.
  • Launched successful loyalty program that increased both repeat business and sales revenue.
  • Coordinated community events to elevate brand recognition and engagement within the area.
  • Handled customer complaints with efficiency and care, sustaining trust among patrons.
  • Trained new hires on best practices in customer service, leading to enhanced team performance.

Retail Store Associate

Gap
Wrentham, MA
01.2012 - 09.2016
  • Provided every customer with professional and polite support for sales and service needs.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Initiated friendly conversation with each customer to determine the level of assistance required.
  • Restocked shelves, racks and bins with the latest merchandise and changed signage to promote special items.
  • Generated brand awareness and positive product impressions to increase sales.
  • Counted cash, made the change and stored coupons to keep organized and balanced cash register drawers.
  • Helped customers by answering questions and locating merchandise.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention

Education

Bachelor of Arts - BA - fine arts, Journalism & Psychology

Bradford College
Haverhill, Massachusetts
01.1990

Skills

    Financial literacy and writing

    Interpersonal communication

    Data entry proficiency

    Business management and communication

    Strategic retail leadership

    Customer service orientation

Accomplishments

  • 4 Publications
  • 2 Honor & Awards
  • 1 Patent

Timeline

Assistant Store Manager

OffBroadway, Rack Room Shoes
11.2020 - 07.2025

Store Supervisor / Trainer / Partner

SKECHERS Factory Outlet
10.2017 - 11.2020

Retail Store Associate

Gap
01.2012 - 09.2016

Bachelor of Arts - BA - fine arts, Journalism & Psychology

Bradford College

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