Christopher Mercado
Kissimmee,FL
Summary
Dynamic Security Shift Supervisor at AdventHealth Winter Park with expertise in safety management and conflict resolution. Proven track record in training development and risk assessment, enhancing team performance and operational efficiency. Adept at incident reporting and crisis management, ensuring a secure environment through proactive leadership and strategic decision-making.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Shift Supervisor
AdventHealth Winter Park
Winter Park, Florida
02.2023 - Current
- Oversaw the training of subordinates, provided consistent feedback, and coaching to promote improvement, correct mistakes, and prevent poor habits.
- Responded promptly to incidents, ensuring proper documentation and reporting.
- Performed emergency response tasks such as lock-downs, evacuations, and crowd control.
- Coordinated with local law enforcement agencies when necessary to investigate potential threats or criminal activity onsite.
- Assessed risks associated with special events taking place at the facility.
- Reviewed incident reports, tracked trends, and reported on activities to senior management for use in key decision-making
- Coordinated staff schedules to ensure adequate coverage during all shifts.
- Responded quickly and effectively to emergency situations, providing clear direction to subordinates during crisis management scenarios.
Security Assistant Shift Supervisor
AdventHealth Orlando
Orlando, FL
11.2019 - 02.2023
- Triaged problems quickly and provided clear & concise information while working under minimum supervision.
- Oversaw the training of subordinates, provided consistent feedback, and coaching to promote improvement, correct mistakes, and prevent poor habits.
- Delivered empathy and persuasive negotiation talents to de-escalate violent, agitated, and distressed individuals.
- Trained, supervised and motivated my team to provide knowledgeable & efficient service to every patient & client.
- Collaborated with the immediate supervisor to streamline operations and improve team focus and productivity by prioritizing tasks prior to the start of each shift.
- Maintained accurate records of incidents and daily activities in logs.
Security Officer
AdventHealth Orlando
Orlando, FL
09.2017 - 11.2019
- Guarded the facility and property, monitored guests via routine patrols, and surveillance feeds. Identified and challenged potentially unauthorized individuals to prevent access to restricted areas.
- Adept in restraining combative patients and apprehending individuals committing forcible felonies by performing approved self-defense techniques, and utilizing OC spray, baton, Taser, and handcuffing tactics, and restraint devices.
- Wrote detailed reports on uses of force, property that is missing, damaged, lost, recovered, secured, and released; theft; presence of unauthorized persons; unusual incidents; and patient-involved incidents.
- Acted as a first responder in emergency situations, able to apply CPR and first aid training.
Security Officer
Universal Orlando Resorts
Orlando, FL
05.2017 - 08.2019
- Acted as a first responder for medical emergencies, incoming calls, and code red situations prior to the arrival of paramedics and law enforcement. Responded to alarms and disturbances to maintain safety.
- Immediately report safety hazards for remediation response.
- Operated and maintained X-ray and metal detection devices at building checkpoints. Searched individuals and baggage for devices, weapons, and other prohibited items.
- Verified the integrity and accuracy of photo IDs, tickets, and passports prior to authorizing passage.
- Inspected the parking lot to verify parking permits, and ticketed or towed unauthorized vehicles.
- Warned persons of rule infractions or violations, and evicted violators from the premises.
- Documented security-related situations, and submitted in-depth reports to superiors.
Education
High School Diploma -
St. Cloud High School
Saint Cloud, FL06.2014
Skills
- Safety management
- Training development
- Leadership development
- Situational awareness
- Customer service
- Team building
- Critical thinking & multitasking
- Security audits
- Performance assessment
- Skilled in incident reporting and documentation
- Security Operations Center/Dispatch cross-trained
- Surveillance operations
- Conflict resolution
- Risk assessment
Certification
- IAHSS CHSO, CAHSO, & CHSS
Timeline
Security Shift Supervisor
AdventHealth Winter Park
02.2023 - Current
Security Assistant Shift Supervisor
AdventHealth Orlando
11.2019 - 02.2023
Security Officer
AdventHealth Orlando
09.2017 - 11.2019
Security Officer
Universal Orlando Resorts
05.2017 - 08.2019
High School Diploma -
St. Cloud High School