Christopher Metzen
Lykens,PA
Summary
Dedicated and detail-oriented professional with experience in customer service, material handling, and fulfillment operations. Proven ability to operate various machinery and provide excellent customer support. Strong work ethic and a mindset focused on continuous improvement.
Overview
1
1
year of professional experience
Work History
Fulfillment Associate
Amazon
12.2023 - Current
- Operated Opex SureSort XL & Regular machines delivering product to dock doors. (Achieved Highest Sortation Rate Multiple times.)
- Operated pallet jacks to safely transport and manage materials inside Warehouse.
- Operated Cherry Picker Forklift in Very Narrow Aisles (VNA) picking stock from racks to deliver to dock doors.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
- Prepared Sort Center for work during startup and throughout entire shift. (Moving empty work, solving Opex Machine errors, replacing work supplies, organizing work area for co-workers and superiors.)
Power Material Hand
Big Lots Distribution
10.2023 - 12.2023
- Operated Tugger Power Equipment to pick stock from aisles and deliver to dock doors.
- Used Voice Picker to identify which stock to pick and deliver.
- Cleaned area of debris and trash.
Customer Experience Associate
Weis Markets
05.2023 - 10.2023
- Supervised Self Checkout Area whilst also assisting customers in using the self checkouts.
- Utilized advanced problem-solving skills in order to troubleshoot and resolve technical-related customer inquiries.
- Audited Aisles to retrieve out of stock items and damaged goods.
- Practiced Kindness and Active listening to assist customers with their shopping needs.
Education
High School Diploma -
Commonwealth Charter Academy
Harrisburg, PA06.2023
Skills
- Forklift Operation
- Excellent Problem Solving
- Customer Service
- Mindset focused on improvement
- Data Entry Skills
- Pallet Jack Operation
- Warehouse Safety
- Work Area Preparation and Management
Timeline
Fulfillment Associate
Amazon
12.2023 - Current
Power Material Hand
Big Lots Distribution
10.2023 - 12.2023
Customer Experience Associate
Weis Markets
05.2023 - 10.2023
High School Diploma -
Commonwealth Charter Academy
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