Christopher Michael Wallace
Winston-Salem,NC
Summary
Dynamic Director of Custodial and Waste Services with a Bachelor of Science in Applied Business Management, offering a proven track record in managing multi-million dollar budgets to achieve operational excellence in complex environments. Bilingual leader skilled in enhancing customer satisfaction and minimizing safety incidents while developing high-performing teams and nurturing collaborative relationships with stakeholders. Committed to elevating service quality and operational efficiency through innovative strategies and effective team leadership, ensuring sustainable practices that benefit both the organization and the community. Results-oriented professional dedicated to driving continuous improvement and fostering a culture of excellence.
Overview
20
20
years of professional experience
Work History
Director, Custodial and Waste Services
Wake Forest University
Winston-Salem, NC
06.2016 - Current
- Spearhead the development and execution of comprehensive technical training programs, ensuring staff proficiency in industry best practices, safety standards, and specialized cleaning methods resulting in an 98% decrease in complaints.
- Cultivate collaborative relationships with university stakeholders and mentor subordinate supervisors to maintain high standards of professional conduct and technical skills.
- Lead the continuous improvement of training materials and presentation decks to stay abreast of advancing industry trends and OSHA safety compliance.
- Cultivate collaborative relationships with university stakeholders and mentor subordinate supervisors to maintain high standards of professional conduct and technical skills.
- Orchestrate the management and reconciliation of a $6 million annual operating and capital budget, ensuring rigorous financial stewardship across all custodial and waste service departments
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Operations Manager
Service Point
Portland, OR
09.2006 - 06.2016
- Served as a four-time National Trainer of the Year nominee, developing customer-specific training procedures for high-stakes environments, including operating room terminal cleaning and large sports arenas.
- Improved employee safety and reduced recordable incidents by 95% through the implementation of rigorous new training efficiencies and safety protocols
- Developed customer specific training procedures and programs, including operating room terminal cleaning, cleanroom environments and large sports arenas
Education
Bachelor of Science - Applied Business Management
Brigham Young University - Idaho
Rigby, ID12-2023
Basic Accounting Certificate -
Brigham Young University - Idaho
Rigby, ID12-2023
Commercial Fundamentals Certificate -
Brigham Young University - Idaho
Rigby, ID07-2023
Business and Leadership Skills Certificate -
Brigham Young University - Idaho
Rigby, ID07-2023
Skills
- Sound reasoning and analyzation skills to overcome obstacles
- Understand and respect individuals' differences
- Bilingual (English and Spanish)
- Build collaborative relationships with colleagues and diverse customers
- Leverage the strengths of others to achieve common goals
- Demonstrate integrity and ethical behavior
Timeline
Director, Custodial and Waste Services
Wake Forest University
06.2016 - Current
Operations Manager
Service Point
09.2006 - 06.2016
Bachelor of Science - Applied Business Management
Brigham Young University - Idaho
Basic Accounting Certificate -
Brigham Young University - Idaho
Commercial Fundamentals Certificate -
Brigham Young University - Idaho
Business and Leadership Skills Certificate -
Brigham Young University - Idaho