Christopher Miller
Jeffersonville,IN
Summary
Dedicated and professional individual with a proven track record of consistently achieving company goals through organized and efficient practices. Skilled in thriving under pressure, adapting to new situations and challenges, and effectively enhancing the organizational brand.
Overview
18
18
years of professional experience
Work History
Airport Operations Supervisor
United Ground Express
Louisville, KY
03.2024 - Current
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Enhanced customer satisfaction with timely resolution of passenger concerns and efficient baggage handling processes.
- Maintained excellent communication channels among various departments, fostering a collaborative work environment that promoted efficiency across all airport functions.
Local Ramp Instructor
United Ground Express
Louisville, KY
03.2023 - 03.2024
- Boosted new hires' performance by providing individualized support and targeted feedback.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Oversaw the administration of online learning platforms, ensuring seamless user experiences for trainees.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Ramp Supervisor
Unifi Services
Louisville, KY
06.2022 - 03.2023
- Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
- Facilitated comprehensive training programs for new hires to ensure consistent performance across the team.
- Streamlined operations for increased efficiency by optimizing employee schedules and delegating tasks.
- Reduced aircraft turnaround time with meticulous planning, coordination, and communication.
OPERATIONS ASSISTANT MANAGER
Lowes Home Improvement
Louisville, KY
05.2021 - 05.2022
- Instilled high standards of compliance by holding teams accountable
- Communicated performance issues to develop performance improvement plans
- Built employee knowledge base by engaging in continuous education, role-playing, and delegating tasks
Operations Manager
Walmart
Louisville, KY
09.2013 - 05.2021
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents.
Specialist E4
United States Army
Ft. Knox, KY
04.2008 - 07.2012
- Self-motivated, with a strong sense of personal responsibility.
- Enhanced operational efficiency by maintaining thorough records of personnel, equipment, and supplies.
- Improved team cohesion by conducting regular training exercises and fostering a supportive environment.
ATW Gate Agent
Northwest Airlines
Louisville, KY
08.2006 - 04.2008
- Enhanced customer satisfaction by providing efficient and courteous service during the boarding process.
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
- Maintained clear communication between ground staff, flight crew, and other airport personnel.
Education
Bachelor of Arts Human Resources - Human Resources
Ottawa University
07.2016
Skills
- Policy Enforcement
- Work Planning and Prioritization
- Safety oversight
- Emergency Response Planning
- Team direction
- Ground Handling Management
- Effective Communication Techniques
- Staff Training and Development
Timeline
Airport Operations Supervisor
United Ground Express
03.2024 - Current
Local Ramp Instructor
United Ground Express
03.2023 - 03.2024
Ramp Supervisor
Unifi Services
06.2022 - 03.2023
OPERATIONS ASSISTANT MANAGER
Lowes Home Improvement
05.2021 - 05.2022
Operations Manager
Walmart
09.2013 - 05.2021
Specialist E4
United States Army
04.2008 - 07.2012
ATW Gate Agent
Northwest Airlines
08.2006 - 04.2008
Bachelor of Arts Human Resources - Human Resources
Ottawa University