Christopher Miller
Ocoee,TN
Summary
Hardworking and passionate job seeker with strong organizational skills and eager to learn. Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with peers, co-management, and top-level leadership. Excellent trainer and mentor. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Underwriting Assistant
Auto Simple
02.2023 - Current
- Calculated loan applicant debt ratios, income and terms and payments to determine financial stability of applicants to repay loan
- Served bankers, internal staff and borrowers by offering alternative options and explaining credit decisions
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness
- Contacted borrowers to gather additional information to make appropriate lending decisions
- Determined and documented loan conditions and communicated requirements and decisions
- Examined credit reports, financial statements and tax returns to determine repayment capability
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations
- Analyzed data to identify trends and predict future income
Email Support, Team Lead, Retention & Collection Agent
Check Into Cash
07.2014 - 02.2023
- Customer Retention & Service: Developed retention plans, adhered to legal scripts, tracked goals, met service level standards, negotiated balances, processed payments, and provided excellent service in a high-volume call center environment
- Team Leadership & Management: Directed and supervised teams (3-10 agents), trained and mentored employees, evaluated skills, created production plans, resolved issues, and onboarded new hires
- Process & Product Development: Prepared reports, developed scripting and training for new products, and collaborated with management and service providers
- Collections & Account Management: Reviewed collection reports, counseled debtors, arranged payment plans, used probing techniques, and managed account information
Education
Physcology - Psychology
Chattanooga State Community College
High School Diploma -
Lookout Valley High School
05.2007
Skills
- Data entry
- Microsoft Outlook, Word, Excel, and PowerPoint,
- Solutions by Text
- Multitasking
- Tracking and Documentation
- Attention to Detail
- Issue and Resolution Tracking
- Active Listening
- Research
- Problem solving
- Typing
- Customer service
Timeline
Underwriting Assistant
Auto Simple
02.2023 - Current
Email Support, Team Lead, Retention & Collection Agent
Check Into Cash
07.2014 - 02.2023
Physcology - Psychology
Chattanooga State Community College
High School Diploma -
Lookout Valley High School
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