Christopher Mitchell

• Investigated and reviewed work assignments and priorities by using policies,
data, and resources.
• I communicated with peers and leadership on any possible trends or issues.
• Ensured the highest quality and safest experiences for customers across
gaming platforms.
• Responded to chats in a timely manner to answer any questions or assist in
investigating.
• Collaborated with leadership to stay up to date on any changes that have
occurred / will occur, in the preparation/ performance of work duties.

• Facilitated training for new hire classes, ranging from 20 to 60 agents per class.

• Coordinated with team leaders to ensure that agents were on track to graduate.

• Updated policies and procedures for various policies due to updated information / content.

• Discussed trending data insights with versatile action plans in bi-weekly client business presentations

• Facilitated weekly update training to keep teams up to date on may trends or updates to policy.

• Arranged one on one meetings with agents or teams to further assist in understanding updated policies as needed.

• Investigated and reviewed work assignments and priorities by using policies, data, and resources.
• Communicated with peers and leadership on any trends or issues.
• Ensuring high quality and safe experiences for consumers across gaming platforms.
• Responded to chats in a timely manner to answer any questions or assist in investigating.
• Coordinated with leadership to assist in onboarding new team members.

• Maintained a safe working environment for guests of the facility

• Recorded and reported any suspicious activities or discrepancies to the supervisor that occured during my shift.

• Developed strategies to assist officers, ensuring adequate coverage of all positions.

• Gave continuous training for officers new / seasoned, to stay current with position needs.

• Organized daily meetings with officers so important information could be relayed between shifts.

• Collaborated with other supervisors to ensure a safe working environment for staff.

• Tracked and compiled data on trends to would interrupt the flow of work.

• Conducted investigations over inappropriate actions against staff / offenders / facility.

• Supervised a team of 50 to 200 people at one time and ensured that no dangerous behaviors were allowed to distract from objectives set.

• Regularly trained new officers from various units on how to effectively perform their duties in a safe and controlled manner.