Christopher Mix
Erie,CO
Summary
I have an extensive history working in the Retail and Hospitality industry and bring my experience in Customer Service, Sales, and Operations to the organizations I work for and the positions I hold. I am a dedicated worker and people-focused in my approach to growing customer base and company reputation.
Overview
8
8
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
Lafayette, CO
03.2022 - Current
- People Management and Constructive Coaching,
- Identifying opportunities and goals for store growth
- Data analysis via Company reporting suite
- Ensuring operational efficiency through Enterprise SOP
- Coaching and Career Progression
- Daily Operations Management
- Cost Analysis and Sales Projection
- P&L Management
Director of Retail Operations and Sales
Seed and Smith
Denver, CO
08.2020 - 12.2021
- Fiscal and Operational oversight of design, construction, and build for Retail storefront
- Created in-depth compliance training program and Retail Compliance Handbook
- Authored all Retail Standard Operating Procedures
- Standardized both External and Internal purchasing and procurement systems
- Developed Departmental Marketing strategies and campaigns to promote brand awareness and success
- Created a functional and scalable Retail structure through role creation and definition
- Achieved consistent annual and monthly revenue growth
- Identified retail KPIs, and achieved both store and individual sales targets
- Executed SWOT Analyses and managed P&L statements for the Retail Department
- Onboarding and integration of multiple POS ordering and digital display software
- Authored key store reports via SQL for accurate information management
Retail Operations Manager
Skinny Pineapple
Boulder, CO
08.2019 - 03.2020
- Restructured the organization's Retail department
- Creation and implementation of SOPs for Retail Operations
- Coordinated marketing and promotional campaigns between departments and suppliers
- Established, trained, and supervised new management team
- Identified and implemented KPI tracking system
- Assisted in developing and managing annual budget plans
- Assisted in the Compliance, licensing, and planning of a Medical to an Adult use facility
- Developed purchasing and inventory planning system
Store Manager
Native Roots Colorado
Front Range and Mountain Districts, Colorado
08.2016 - 02.2019
- Constructively mediated workplace conflicts
- Streamlined operations and processes in both high and low volume stores
- Executed discount tracking system to improve accuracy and organization of reports
- Created FIFO systems for product storage
- Promoted brand management and excellence of service
- Consistently met or succeeded sales goals in 3 retail locations
- Identified strengths, opportunities for improvement and professional development of team
- Maintained efficient staffing while minimizing labor costs under 8%
- Assisted in development of resident discounted pricing plan for Mountain region
Education
Associate of Applied Science - Clinical Psychology
Front Range Community College
Skills
- Conflict Resolution
- People Management
- Promotional planning
- Retail Inventory Management
- Team Development
- Operational budgeting
- POS Systems
- Customer Service Management
- Customer Experience
- Customer Retention
Timeline
Store Manager
Starbucks Coffee Company
03.2022 - Current
Director of Retail Operations and Sales
Seed and Smith
08.2020 - 12.2021
Retail Operations Manager
Skinny Pineapple
08.2019 - 03.2020
Store Manager
Native Roots Colorado
08.2016 - 02.2019
Associate of Applied Science - Clinical Psychology
Front Range Community College
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