Tabitha Bryant
Lexington
Summary
Store Manager with extensive experience overseeing multi-unit retail operations. Achieved operational audit scores of 93% to 100% while enhancing customer loyalty by nearly 20% in just eight weeks. Focused on team development, driving performance through effective training and leadership.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
Shoe Department 1622
Lexington
03.2025 - Current
- Managing daily store operations including opening and closing to ensure consistent service and compliance.
- Set and tracked daily sales goals, implementing tactics that produced measurable results by slightly increasing the stores UPT.
- Led hiring efforts to build a reliable team and reduce staffing gaps.
- Trained new hires on processes and customer service to improve performance.
- Optimized scheduling and time management to maintain adequate coverage and efficiency. Following a task list and system gives us this ability.
- Traveling to various locations to provide staffing support and conduct operational audits. Lynchburg, Roanoke, and Christiansburg locations.
Store Manager
Joann Fabric and Crafts
Lynchburg
04.2017 - 04.2025
- Facilitated recruiting and training efforts to assemble store teams and elevate retention.
- Oversaw daily store operations, ensuring smooth opening and closing procedures.
Managed cash handling operations, reconciling registers to uphold financial controls.
Implemented accountability measures for cash management to enhance accuracy.
Streamlined operational processes to maintain consistent performance across all shifts. - Oversaw multiple store locations and prioritized resources for high-volume sites to meet targets. Christiansburg $1.5M, Charlottesville 1.5M, Lynchburg $1.4M.
- Supported Midlothian site with $4.8 million volume in inventory preparation and freight handling.
- Ensured compliance and operational consistency through implementation of company policies and procedures.
Continuously achieved operational audit scores between 93% and 100%. - Executed seasonal merchandising flows and planograms to preserve visual standards and boost sales.
- Resolved customer complaints and followed up to restore satisfaction and preserve loyalty. Increased by 19.9% in 8 weeks. Was Maintained 60% Loyalty program.
- Worked alongside Bedford City workforce to provide employment opportunities and vocational training for individuals with disabilities.
- Drove customer traffic by partnering with Girl Scouts for cookie sales and hosting sewing classes.
- Managed vendor relationships for beverage, cleaning, HVAC, donation, and shredding services.
Conducted store visits with district manager and regional VP to present performance metrics.
Addressed action items during meetings to enhance operational efficiency. - Served as Loss Prevention Captain, training management on escalation techniques and reducing store shrink to 0.25% ($5k annually), the lowest rate in a district of 18 stores.
Acting Store Manager
JOANN Fabrics and Crafts
Lynchburg
04.2016 - 04.2017
- Managed daily store operations and staff scheduling.
- Trained team members on customer service standards to enhance customer satisfaction.
- Oversaw inventory management and stock replenishment processes.
- Analyzed profit and loss statements to inform strategic business decisions.
- Increased knowledge and training to transition to the Store Manager role.
- Developed better skills in team building.
Assistant Store Manager
Joann Fabric and Crafts
Lynchburg
07.2015 - 04.2016
- Assigned responsibilities following daily store walkthroughs to tackle operational needs and enhance sales floor opportunities.
- Facilitated shift change huddles and handoffs, ensuring smooth transitions and clear priorities for team members.
- Executed inventory processes that improved stock accuracy while supporting merchandising initiatives.
Coordinated unloading of company trucks, managing products from 67 cartons to over 500 cartons.
Timely assigned merchandise to sales floor, ensuring optimal product availability. - Maintained compliance for operational audits and inventory counts to ensure store readiness. Participated in executive store visits with the District Manager and Regional VP to identify and bridge performance gaps alongside Store Manager.
- Created strategic schedules that improved workflow management.
Conducted hiring efforts to ensure team alignment with organizational goals.
Provided coaching to enhance employee capabilities and productivity. - Established a new store, significantly cutting initial setup expenses.
- Trained new staff on product knowledge and customer service skills.
- Coordinated inventory management to optimize stock levels and organization.
- Developed promotional displays to attract customer attention and engagement.
- Resolved customer inquiries and complaints effectively and promptly.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Conducted frequent walk-throughs and instructed team members to address issues affecting store appearance.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Merchandise Team Leader
JOANN Fabrics and Crafts
Lynchburg
07.2011 - 07.2015
- Led merchandise team in organizing product displays and maintaining store aesthetics to optimize customer experience.
- Managed transition to new location, overseeing closure of old site and setup of new store while hiring and training 50 employees.
- Trained staff on inventory management and customer service to enhance team efficiency and customer satisfaction.
Operations Team Leader
JOANN Fabrics and Crafts
Lynchburg
01.2011 - 07.2011
- Established key performance indicators to assess and drive operational success across team initiatives.
- Managed scheduling to optimize staffing levels during peak hours, enhancing service delivery.
- Conducted regular team meetings to align team on goals and share operational updates, fostering collaboration.
- Implemented process improvements for stock replenishment and merchandising.
- Managed team member disputes by facilitating open discussions and finding common ground.
Part Time Team Member
JOANN Fabrics and Crafts
Lynchburg
04.2010 - 01.2011
- Guided customers in selecting fabrics and crafting supplies to meet project needs.
- Handled cash register operations and processed customer transactions accurately and quickly.
- Managed telephone communications, directing calls and taking messages to ensure smooth customer service.
Education
WorkNet Career Development Training - Career Developement
Department of Social Services
Lynchburg, VA11-2009
High School Diploma - General Education
E.C. Glass High School
06-2002
Skills
- Store Operations Management
- Inventory management
- Sales forecasting
- Sales Performance Analysis
- Loss Prevention
- Customer relationship management
- Staff training
- Time Management
- Crisis Management
- Team Collaboration
- Team building
- Problem solving
- Adaptability
- Conflict Resolution
- Reliable
- Conflict resolution
Certification
- Notary Public- in process to be sworn in by June 16,2026
Timeline
Store Manager
Shoe Department 1622
03.2025 - Current
Store Manager
Joann Fabric and Crafts
04.2017 - 04.2025
Acting Store Manager
JOANN Fabrics and Crafts
04.2016 - 04.2017
Assistant Store Manager
Joann Fabric and Crafts
07.2015 - 04.2016
Merchandise Team Leader
JOANN Fabrics and Crafts
07.2011 - 07.2015
Operations Team Leader
JOANN Fabrics and Crafts
01.2011 - 07.2011
Part Time Team Member
JOANN Fabrics and Crafts
04.2010 - 01.2011
WorkNet Career Development Training - Career Developement
Department of Social Services
High School Diploma - General Education
E.C. Glass High School