Christopher Mold
Forestvile,MD
Summary
Motivated casino & hospitality manager offering 20 years in hotel, casino, guest and gaming management. Seamlessly balances supervision with promoting enjoyable guest experiences.
Overview
23
23
years of professional experience
Work History
Table Games Floor Supervisor
MGM Resorts
Oxon Hill, MD
11.2016 - Current
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Monitored chips purchases, table inventories and player win ratios.
- Oversaw area games to maintain security and compliance.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
Casino Table Games Dealer
Borgata Casino And Spa
Atlantic City, NJ
07.2014 - 11.2016
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Opened and closed Blackjack and Roulette game tables and cash floats by receiving, verifying and recording cash wages.
- Stood behind all gaming table to deal appropriate number of cards to each player and verify placed bets before starting game.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Lead Table Games Manager
Revel Casino
Atlantic City, NJ
01.2012 - 07.2014
- Organized and controlled 80 various gaming tables everyday.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
Education
High School Diploma -
Millville Senior High School
Millville, NJAssociate of Arts - Graphic Communications
Cumberland Technical Educational Center
Vineland, NJSkills
- Guest relations
- Recordkeeping skills
- Leading employees
- Performance Optimization
- Teamwork and Collaboration
- Written Communication
- Self-Motivated
- Multitasking Abilities
Timeline
Table Games Floor Supervisor
MGM Resorts
11.2016 - Current
Casino Table Games Dealer
Borgata Casino And Spa
07.2014 - 11.2016
Lead Table Games Manager
Revel Casino
01.2012 - 07.2014
High School Diploma -
Millville Senior High School
Associate of Arts - Graphic Communications
Cumberland Technical Educational Center
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