CHRISTOPHER MONE
Philadelphia,PA
Summary
Hospitality professional experienced in enhancing guest experiences through effective communication and teamwork.
Overview
7
7
years of professional experience
Work History
Barback
Interstate Draft House
Philadelphia, Pa
03.2023 - 08.2023
- Monitored inventory levels to maintain optimal stock availability for bartenders.
- Delivered drinks and communicated with patrons to enhance customer service experience.
- Maintained bar area cleanliness, including washing glassware and sanitizing surfaces.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Restocked ice and prepared garnishes for drinks.
- Took food and drinks to bar and table customers.
- Executed opening duties by setting up supplies for efficient service readiness.
- Set up glassware for customers in anticipation of drink orders.
Server/Host
Chestnut Street Diner
Philadelphia, Pa
02.2020 - 07.2020
- Provided exceptional customer service in a fast-paced dining environment.
- Took customer orders accurately.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Handled cash transactions and processed payments with attention to detail.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Host
Chatayee Thai
Philadelphia, Pa
08.2019 - 11.2019
- Greeted and seated customers promptly in a busy dining environment.
- Managed reservations and maintained organized waitlists for efficient seating.
- Provided menu information and answered customer inquiries with professionalism.
- Facilitated communication by managing incoming calls, providing information and support. during busy shifts.
- Monitored dining area for cleanliness and set tables according to restaurant standards.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Performed walk-throughs during service to monitor guest satisfaction.
Front Desk Associate
The Philadelphia House
Philadelphia, Pa
04.2019 - 08.2019
- Ensured guest satisfaction by addressing inquiries and resolving issues promptly.
- Assisted with check-in and check-out processes to enhance guest experience.
- Provided guests with local information to enhance their stay.
- Scheduling and organizing room rentals.
Barback and Server
The Bards
Philadelphia, Pa
08.2018 - 03.2019
- Developed extensive knowledge of beer, wine, and food to provide tailored customer recommendations.
- Assisted bartenders in preparing and serving beverages to customers.
- Replenished glassware and garnishes to maintain inventory levels.
- Managed order taking and food delivery efficiently to customers.
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Supported promotional events by assisting with setup and guest interactions.
Barback and Host
Bainbridge Street Barrel House
Philadelphia, Pa
04.2016 - 08.2017
- Assisted bartenders by restocking supplies and maintaining cleanliness at Bainbridge Street including washing glassware and sanitizing surfaces.
- Followed safety and health regulations to ensure a safe bar environment for staff and guests.
- Supported customer service by delivering drinks and communicating with patrons efficiently.
- Provided excellent customer service while interacting with guests in a friendly manner.
- Collaborated with team members to create a positive and energetic work environment.
Education
Central Bucks East
Buckingham, PASkills
- Inventory management
- Bar stock maintenance
- Cleanliness standards
- Customer service
- Time management
- Team Collaboration
- Interpersonal communication
- Positive Attitude
Additional Information
Customer service professional for over 20+ years. In fields of hospitality and sales as well as a licensed real estate agent.
Phone
cell, 484-685-6555
Timeline
Barback
Interstate Draft House
03.2023 - 08.2023
Server/Host
Chestnut Street Diner
02.2020 - 07.2020
Host
Chatayee Thai
08.2019 - 11.2019
Front Desk Associate
The Philadelphia House
04.2019 - 08.2019
Barback and Server
The Bards
08.2018 - 03.2019
Barback and Host
Bainbridge Street Barrel House
04.2016 - 08.2017
Central Bucks East