Evan Gross
St. Petersburg,FL
Summary
Service-industry professional with experience in guest relations, hospitality, retail, sales, and concierge services. Focused on creating welcoming guest experiences, anticipating customer needs, resolving concerns professionally, and supporting smooth day-to-day operations. Brings strong communication, teamwork, organization, and attention to detail to fast-paced, customer-facing environments.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Barback
Tryst Gastro Lounge
07.2025 - Current
- Restocked bar inventory to support uninterrupted service during peak hours.
- Prepared ice, garnishes, and mixers for bartenders.
- Polished glassware and bar tools to maintain cleanliness and enhance presentation for guests at Tryst Gastro Lounge.
- Cleared used glassware and organized bar stations to maintain a tidy and efficient working environment.
- Communicate with guests and team members to support a welcoming experience and efficient service.
- Respond to guest needs and requests professionally while helping maintain service standards.
Lead Cashier
Salvation Army Family Thrift Store
St. Petersburg, FL
09.2024 - 04.2025
- Processed customer transactions and managed register operations accurately and efficiently.
- Responded to customer questions and concerns professionally to support a positive shopping experience.
- Helped oversee store operations when management was unavailable and maintained an orderly, welcoming environment.
Service Ambassador
Neiman Marcus
Tampa, FL
09.2021 - 08.2022
- Supported daily service and operational activities to deliver a consistent, high-quality customer experience.
- Identified customer needs, provided tailored assistance, and built positive customer relationships.
- Collaborated with colleagues to support efficient service delivery and shared team goals.
Sales Associate
Verizon (Cellular Sales)
Baltimore, MD
07.2018 - 05.2019
- Assessed customer needs and recommended relevant mobile products and services.
- Explained product features and benefits clearly to help customers make informed purchasing decisions.
- Conducted proactive outreach, met weekly call targets, and scheduled appointments to support sales activity.
- Resolved customer questions and service concerns to encourage satisfaction and retention.
Concierge
David S. Brown Enterprises
Baltimore, MD
07.2016 - 07.2018
- Managed resident communications, appointment scheduling, documentation, and data entry for daily property operations.
- Used Entrata, Yardi, and CRM software to maintain records and coordinate resident services.
- Supported leasing by conducting property showings, collecting information, and coordinating document signing.
- Helped organize resident events and responded promptly to requests to promote a welcoming community.
Education
High School Diploma -
Saint Frances Academy
Skills
- Bar preparation
- Liquor stocking
- Glassware cleaning
- Ice management
- Bar inventory management
- Point of Sale
- Cash Handling
- Inventory Management
- Hospitality Operations
- Guest and Customer Service
- Customer service
- Team Collaboration
Personal Information
Driving License: Driver's License
Certification
- Food Handler Certification
- Driver's License
Timeline
Barback
Tryst Gastro Lounge
07.2025 - Current
Lead Cashier
Salvation Army Family Thrift Store
09.2024 - 04.2025
Service Ambassador
Neiman Marcus
09.2021 - 08.2022
Sales Associate
Verizon (Cellular Sales)
07.2018 - 05.2019
Concierge
David S. Brown Enterprises
07.2016 - 07.2018
High School Diploma -
Saint Frances Academy