Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christopher Montoya

Las Cruces,NM

Summary

Friendly Help Desk Technician quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.

Overview

22
22
years of professional experience
1
1
Certification

Work History

IT Support

NuneX
01.2020 - Current
  • Performed hardware and software support in installation of servers, and computer maintenance remotely and on site
  • Provided admin and IT support for High Plains Regional Education Cooperative - including updates, backups and documentation
  • Helped with development of apps for business and school, including testing and troubleshooting
  • Replaced failing drives on company servers
  • Worked well with teams in many projects including training, development and designing of apps
  • System Floor Plans; experience with documenting network using logical and physical topologies
  • Configured several systems, such as PC's, printers, servers
  • Very familiar in design and administration side of networks, including hosts, clients and connectivity issues wireless and wired, and cable management
  • Prepared agendas and took notes at meetings to archive proceedings
  • Created website http://www.nunex-nexus.com/ for company
  • Worked and assisted in development of student career customer service training videos and curriculum for NeX-Tier Call Center Solutions
  • Have reviewed 100s of company emails to determine spoofing, phishing or malicious status

IT Field Support Technician

Call Posse Computer Services
12.2023 - 08.2025
  • Installed new firewalls as part of ongoing technology refreshes.
  • Improved system performance by troubleshooting and resolving hardware, software, and network issues.
  • Conducted regular system backups to protect sensitive data from loss or corruption.
  • Collaborated with team members to implement IT infrastructure upgrades, ensuring optimal functionality.

Media Creator

NMPED - ARAO
01.2023 - 06.2024
  • Created a series of 9 informative videos in English, Spanish, and Navajo with the purpose of educating the public and school systems about the resource of the ARAO (Anti-Racism, Anti-Oppression) Portal for the New Mexico Public Education Department.
  • Enhanced call center by designing creative and visually captivating content for various ARAO campaigns.
  • Facilitated clear communication between design team members, ensuring project goals were met on time.
  • Exceeded client expectations consistently while adhering to strict timelines for projects in fast-paced environments.
  • Contributed to the successful completion of client projects by providing valuable input during brainstorming sessions and concept development stages.

IT Helpdesk Technician III

New Mexico Public Education Technology Contact Center
11.2022 - 06.2024
  • Rendered help and assistance to IT related issues for school systems in state of New Mexico
  • Configured hardware, devices, and software to set up work stations for employees.
  • Educated teammates to also render help as well as customer service to these same clients
  • Produced 8 marketing videos targeted at each one of clients and customers
  • Created website nmped-etcc.org
  • Configured mail server to forward tickets into Zoho Desk (nmped-etcc.org)
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Tile Installer

Home Renovation
01.2018 - 01.2019
  • Was the main tile installer in a single family home
  • Finished under the deadlines given, and worked with homeowner and supervisors to achieve desired results
  • Worked well with other employees, and received and returned clear communication, including ideas, designs, and improvements
  • Finished the home, as well as the bathroom and shower with minimal material waste
  • Easily establish rapport with people of all ages, cultures, and beliefs
  • Developed effective internal controls and always operated within budget
  • Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new managers and other staff to become familiar with policy and operations

Flooring assistant/laborer

J.C Flooring
01.2015 - 01.2017
  • Position included the installation and removal of floors from tile, wood and carpet
  • As well as working closely with clients
  • Delivered customer order under deadlines
  • Effective in stressful situations
  • Motivated, efficient, accurate and detail-oriented
  • Work effectively with customers-able to identify needs, tactfully answer questions, sell products and services, and solve problems

Animal Caregiver/Adoption Guide

Animal Service Center Of The Mesilla Valley
01.2008 - 08.2014
  • Position included working with and educating the public regarding animal well-being and responsibility
  • Including finding homes for our animals
  • As well as taking care of thousands of animals the facility has housed
  • Including feeding, bathing, and socializing animals to prepare them for adoption and human interaction
  • Skilled in handling the public with professionalism and sensitivity
  • Effective in stressful situations
  • Acted as a role model and mentor for new trainees engaged in on-the-job training
  • 6 years solid customer and public experience with emphasis on educating and adoption
  • Dealt tactfully and effectively with difficult customers

Courtesy Clerk

Albertsons
08.2003 - 01.2005
  • Position included happily helping and serving customers but also included general cleaning and restocking duties
  • Resourceful, efficient, well organized, and flexible
  • Was able to quickly established rapport with customers

Education

Bachelor of Science - Information Communication Technology

New Mexico State University
Las Cruces, NM
05.2018

Associate of Science - Computer Science

Doña Ana Community College
Las Cruces, NM
05.2016

Certification -

Doña Ana Community College
Las Cruces, NM
05.2008

H.S Diploma - undefined

Silver High School
Silver City, NM
2003

Skills

  • Computer Skills, very familiar and literate in computers and software including Microsoft Office, Zoho, Web Design, basic coding Can troubleshoot and help resolve connectivity issues
  • Public Speaking, comfortable when talking to groups of people, and proficient with teaching and giving information
  • Help Desk Support
  • Management; experience with managing ticket and phone systems
  • System Installation; familiar with installing physical rack mounted units, such as servers and firewalls
  • Customer Care; Assured installed systems, such as printers; Wi-Fi access; access to shared resources was established and reliable
  • Switches and Routers
  • Video Conferencing
  • Network Infrastructure Monitoring
  • Hardware Components
  • Support Ticket System Management
  • Closing Tickets

Certification

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • CCNA
  • Career Essentials in Generative Al by
    Microsoft and Linkedln

Timeline

IT Field Support Technician

Call Posse Computer Services
12.2023 - 08.2025

Media Creator

NMPED - ARAO
01.2023 - 06.2024

IT Helpdesk Technician III

New Mexico Public Education Technology Contact Center
11.2022 - 06.2024

IT Support

NuneX
01.2020 - Current

Tile Installer

Home Renovation
01.2018 - 01.2019

Flooring assistant/laborer

J.C Flooring
01.2015 - 01.2017

Animal Caregiver/Adoption Guide

Animal Service Center Of The Mesilla Valley
01.2008 - 08.2014

Courtesy Clerk

Albertsons
08.2003 - 01.2005

H.S Diploma - undefined

Silver High School

Bachelor of Science - Information Communication Technology

New Mexico State University

Associate of Science - Computer Science

Doña Ana Community College

Certification -

Doña Ana Community College

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