Christopher Moore
Summary
Resourceful Shipping & Receiving Clerk able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
5
5
years of professional experience
Work History
Fulfillment Center Associate
Supply House
08.2023 - Current
- Prepared orders by processing requests, pulled materials from the warehouse, packed boxes, and prepared shipments.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Checked inventory and selected products from specific locations based upon availability.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Customer Service Representative
Cigna
02.2023 - 05.2023
- Handled an average of 60 incoming calls, 30 emails, and 20 chat inquiries per day from policyholders and prospective customers.
- Proficient in explaining health insurance policies, coverage options, and premiums to assist customers in selecting suitable plans.
- Achieved customer satisfaction rate of 91% through effective problem-solving and empathetic communication.
- Assisted with submission and resolution of 200+ insurance claims per month, maintaining a claim resolution rate of 90%.
- Provided information on health insurance plans, coverage options, and premiums, assisting customers in selecting suitable policies.
- Guided customers through the enrollment process, ensuring all necessary documentation is completed accurately.
- Resolved an average of 15 customer complaints and concerns per week, achieving a customer satisfaction rate of 95%.
- Collaborated with the claims department and other teams to ensure smooth claims processing and timely resolution.
- Educated an average of 10 customers per day on preventative care measures and wellness programs available through their health insurance plans.
- Assisted customers in understanding their coverage, benefits, and out-of-pocket expenses.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Trained new customer service representatives on best practices, policies, and procedures.
- Handled customer inquiries and suggestions courteously and professionally
Insurance Consultant
Progressive Insurance
04.2022 - 09.2022
- Advised over 200 clients on various insurance products, including auto, property, casualty, and commercial lines, based on their individual needs and risk profiles.
- Conducted more than 150 in-depth insurance policy reviews, identifying coverage gaps, and recommending appropriate adjustments to enhance client protection and minimize risk exposure.
- Generated 100 new leads through networking, referrals, and cold calling, resulting in a 30% increase in client base within the first 3 months of tenure.
- Collaborated with underwriters and claims teams to expedite claims processing, resulting in a 20% reduction in claim settlement time and improved client satisfaction.
- Achieved 90% above target sale performance in 5 months through effective cross-selling and upselling of insurance products to existing clients.
- Successfully marketed and sold various insurance products, maintaining a high closing ratio, and exceeding monthly sales targets by 32%.
- Conducted more than 100 thorough insurance needs assessments for potential clients, ensuring tailored coverage plans that met their specific requirements.
- Strengthened customer relationships through regular follow-ups, policy reviews, and prompt resolution of inquiries and concerns.
Order Fulfillment Team Lead
Sam's Club
04.2021 - 04.2022
- Managed a team of 10 order fulfillment associates, overseeing order processing, inventory management, and shipment coordination.
- Implemented streamlined processes, resulting in a 64% increase in productivity and a 36% reduction in order processing errors.
- Successfully trained and mentored team members, leading to a 64% improvement in onboarding time and a 52% increase in team efficiency.
- Collaborated with sales, customer service, and logistics teams to resolve order-related issues, achieving a 32% improvement in on-time delivery.
- Ensured inventory accuracy, resulting in a 42% decrease in stock discrepancies and a 64% improvement in inventory turnover.
- Acted as a liaison between the team and upper management, communicating goals, objectives, and feedback effectively.
- Conducted regular performance evaluations, provided feedback, and recognized outstanding achievements, contributing to a 13% boost in team morale and a 19% increase in employee retention rate.
- Processed and fulfilled customer orders accurately and efficiently, ensuring adherence to quality standards and delivery deadlines.
- Maintained a 91% order accuracy rate, exceeding the company's target of 56%.
Sales Representative
Allstate Insurance
05.2021 - 09.2021
- Consistently exceeded monthly sales targets, achieving 52% growth monthly.
- Prospected and generated leads through various channels, including networking events, and referral programs, leading to a 14% increase in lead conversions.
- Conducted thorough insurance needs analysis, effectively tailoring insurance solutions to meet customers' specific requirements, resulting in a 68% increase in successful policy sales.
- Demonstrated a strong understanding of insurance products, explaining coverage options, and benefits to prospective customers, leading to a 56% increase in policy acceptance rates.
- Conducted thorough needs analysis and product demonstrations, effectively communicating the value and benefits to prospective customers, resulting in a 76% in successful sales presentations.
- Negotiated pricing, terms, and contract agreements to win new business and secure contract renewals, contributing to a 47% increase in contract values.
- Collaborated with marketing and customer support teams to ensure seamless onboarding and ongoing customer satisfaction, resulting in a 29% increase in customer retention rate.
Warehouse Associate
Kelly Services
08.2018 - 01.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Education
Professional Certificate - Google Project Management
Coursera
New York, NY04.2023
Associate of Science - Liberal Arts: Psychology
Mohawk Valley Community College
Utica, NY08.2019
Skills
- Time Management
- Adaptability
- Problem-Solving
- Order Picking and Processing
- Stocking and Replenishing
- Product Signage and Labeling
- Shipping and Receiving
- Team Dynamic
- Communication
- RF Scanning Devices
Affiliations
- Project Management Institute
Empowers people to make ideas a reality. Through global advocacy, networking, collaboration, research, and education, PMI prepares organizations and individuals at every stage of their career journey to work smarter so they can drive success in a world of change.
- Delta Tau Epsilon Honor Society
Leadership has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others. Leaders do not set out to be a leader, but becomes one by the equality of their actions and the integrity of his intent.
Timeline
Fulfillment Center Associate
Supply House
08.2023 - Current
Customer Service Representative
Cigna
02.2023 - 05.2023
Insurance Consultant
Progressive Insurance
04.2022 - 09.2022
Sales Representative
Allstate Insurance
05.2021 - 09.2021
Order Fulfillment Team Lead
Sam's Club
04.2021 - 04.2022
Warehouse Associate
Kelly Services
08.2018 - 01.2021
Professional Certificate - Google Project Management
Coursera
Associate of Science - Liberal Arts: Psychology
Mohawk Valley Community College
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