Star Innis
Alpharetta,GA
Summary
Driven professional with a proven track record in customer service and project management, notably at Auto Club of Southern California. Excelled in enhancing team productivity and customer satisfaction through effective complaint resolution and critical thinking. Skilled in staff training and development, achieving significant improvements in operational efficiency and client relations.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Supply House
07.2023 - Current
- Cross-trained and backed up other customer service managers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Transportation Specialist
Fulton County Schools
10.2018 - 07.2023
- Read maps to plan routes and reported delays or accidents.
- Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations.
- Submitted detailed reports on mileage, repairs, maintenance and other necessary expenditures during drives.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Met vehicle operation regulations by staying up-to-date on personal licensing requirements and performing regular maintenance.
Customer Service Representative
Auto Club of Southern California
01.2015 - 01.2018
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Tax Office Manager
Gateway Tax Service
10.2012 - 04.2015
- Assisted in managing audits of federal and state income tax and state and local filings.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
High School Diploma -
Jordan High School
Long Beach, CA06.2004
Skills
- Complaint resolution
- Project management abilities
- Team Development
- Dispute Resolution
- Staff education and training
- Call Center Operations
- Coordination
- Critical Thinking
- Customer Relations
Timeline
Customer Service Representative
Supply House
07.2023 - Current
Transportation Specialist
Fulton County Schools
10.2018 - 07.2023
Customer Service Representative
Auto Club of Southern California
01.2015 - 01.2018
Tax Office Manager
Gateway Tax Service
10.2012 - 04.2015
High School Diploma -
Jordan High School
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