Christopher Moore
EAU CLAIRE,Select
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
25
25
years of professional experience
Work History
Service Advisor
Village Auto Group
Eau Claire, WI
11.2021 - 06.2024
- Prepared invoices for services rendered and collected payments from customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Service Advisor
Adams Automotive
Eau Claire, WI
05.2003 - 11.2021
- Explained the features and benefits of products or services offered by the dealership to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Ensured that all customer inquiries were handled promptly and accurately.
Service Technician
Midway Standard
Eau Claire, WI
11.1999 - 05.2003
- Replaced worn or damaged parts with OEM replacements as necessary.
- Maintained accurate records of service calls, repairs, and parts used.
- Tested repaired items to ensure functionality before returning them to customers.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Diagnosed problems and determined solutions for various customer issues.
Education
Associate of Applied Science - Service Management
WyoTech - Laramie
Laramie, WY10-1989
Skills
- Service Estimates
- Repairs Scheduling
- Computer Skills
- Technical Support
- Service Recommendations
- Documentation And Reporting
Timeline
Service Advisor
Village Auto Group
11.2021 - 06.2024
Service Advisor
Adams Automotive
05.2003 - 11.2021
Service Technician
Midway Standard
11.1999 - 05.2003
Associate of Applied Science - Service Management
WyoTech - Laramie
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