Christopher Mora
Albuquerque,NM
Summary
Accomplished Senior Sale Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, Dedicated to complete knowledge of company products and services for optimized customer service. Professional sales-focused manager with 9 years of management experience in diverse fields. Proven history of building relationships with satisfied customers. Equally skilled as management leader and meticulous number cruncher focused on overall operational performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Proficient Senior Assistant Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in customer service.
Overview
21
21
years of professional experience
Work History
Senior Assistant Manager
Discount Tire Co.
Albuquerque, NM
04.2008 - Current
- Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped them to comply with company policies and procedures.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Managed eight people that worked underneath me, and worked well as a team to ensure the success of the AI bot set in place to help us receive phone calls for Discount Tire locations.
TSO (Transportation Security Officer)
US Dept Of Homeland Security
ALBUQUERQUE, NM
05.2002 - 06.2008
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Adhered to strict screening techniques and procedures while conducting human screenings.
Education
High School Diploma -
Pike High School
Indianapolis, IN05.2001
Skills
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- POS Inventory System Operation
- Scheduling and Coordinating
- Performance Tracking and Evaluations
- Proper Staffing
- Effective Customer Service
- Program Monitoring
- Maintaining Accountability
- Key Performance Metrics
- Employee Performance Reviews
Accomplishments
- Supervised team of 8 staff members. 2 Assistant Managers and 6 agents, as well as filling in for the Manager while he is on PTO or his day off.
- Help achieve record months for Discount Tire stores in the surrounding areas by answering numerous phone calls Earning the Visit with accuracy and efficiency.
Timeline
Senior Assistant Manager
Discount Tire Co.
04.2008 - Current
TSO (Transportation Security Officer)
US Dept Of Homeland Security
05.2002 - 06.2008
High School Diploma -
Pike High School
Achieved a perfect 300 game for bowling
I fell in love with the game of bowling by watching my grandparents and my entire family bowl in leagues since I was a young boy. When I was old enough to join the league I did so. After years of practice I was finally able to achieve my perfect game. That I dedicated my 300 ring to my grandpa, he passed after I achieved my perfect game.
Achieved a perfect 300 game for bowling
I fell in love with the game of bowling by watching my grandparents and my entire family bowl in leagues since I was a young boy. When I was old enough to join the league I did so. After years of practice I was finally able to achieve my perfect game. That I dedicated my 300 ring to my grandpa, he passed after I achieved my perfect game.
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