Christopher Morales
Fort Morgan,CO
Summary
Personable Waiter with more than 6 years of experience in the food and beverage industry. Intelligent and focused with in-depth knowledge of current menu items, ingredients, and preparation methods. Punctual and communicative individual driven to exceed sales goals and build long-term, loyal relationships with customers. I'm also a positive and upbeat host; who makes guests feel welcome while balancing diverse business requirements. Successful in maintaining productivity and calm in fast-paced environments. Lastly, I'm a focused chief with expertise in preparing meals for customers in busy establishments. Courteous and bilingual with excellent multitasking and presentation skills.
Overview
6
6
years of professional experience
Work History
Cook
Home Plate 2
Brush, CO
06.2017 - 08.2022
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Grilled and deep fried various foods from meats to potatoes.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Used standardized recipes and other instructions to prepare food.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
Waiter/Host
Home Plate 2
Brush, CO
08.2017 - 08.2022
- They stocked server areas with supplies before, during, and after shifts.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, ingredients, and preparation methods to assist guests with menu selection.
- Took orders, calculated charges, issued table checks, and collected payments from customers.
- Rolled silverware and set up food stations and dining areas to prepare for the next shift or large parties.
- Informed customers about specials and upselling other food and drink items.
- Communicated effectively with patrons, took orders, and made item recommendations.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Presented menus to patrons, answered questions about menu items, and made recommendations.
- Cleared the table and bussed dishes to allow for quick setups.
- Welcomed guests with a personable attitude and brought beverage orders while reviewing menu options.
- Greeted customers, answered questions, and recommended specials to increase profits.
- I have developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses, and brought bread to the table.
- Relayed orders and special requests to cooks.
- Stocked server areas with supplies before, during and after shifts.
Waiter
San Miguel
Fort Morgan, CO
06.2021 - 12.2021
- We stocked server areas with supplies before, during, and after shifts.
- I communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, ingredients, and preparation methods to assist guests with menu selection.
- Took orders, calculated charges, issued table checks, and collected payments from customers.
- Rolled silverware and set up food stations and dining areas to prepare for the next shift or large parties.
- Reviewed daily specials, menu changes, and service specifications.
- Informed customers about specials and upselling additional food and drink items.
- Collected tickets and follow proper cash-handling procedures.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Communicated effectively with patrons, took orders, and made item recommendations.
- Suggested additional items to customers to increase restaurant sales.
- Cleared the table and bussed dishes to allow for quick setups.
Cashier
Chik-Fil-A
Colorado Springs, CO
08.2022 - 05.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Cook
Chick-fil-A
Colorado Springs, CO
10.2022 - 05.2023
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Checked quality of ingredients before use in order to ensure freshness.
- Monitored stock levels of food items and ordered more when necessary.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Organized storage areas for efficient usage of space.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Used standardized recipes and other instructions to prepare food.
- Grilled and deep fried various foods from meats to potatoes.
- Replenished food items from inventory and rotated ingredients.
Education
Fort Morgan High School
Fort Morgan, CO05.2022
Some College (No Degree) - Emergency Medical Technician
Morgan Community College
Fort Morgan, COSkills
- Point of Sale (POS) System Operations
- Able to Lift 30 Pounds
- High Energy and Stamina
- Cool Under Pressure
- Menu Memorization and Presentation
- Conflict and Complaint Resolution
- Verbal and Written Communication
- Relationship Building
- Workflow Coordination
- Team Player
- Age Verification
- Warm and Friendly
- Transactions and Cash Handling
- Bulk Food Preparation
- Safe Food Handling
- Kitchen Sanitation
- Cutting and Slicing Techniques
- Strong Butchery Skills
Languages
Spanish
Native/ Bilingual
Timeline
Cook
Chick-fil-A
10.2022 - 05.2023
Cashier
Chik-Fil-A
08.2022 - 05.2023
Waiter
San Miguel
06.2021 - 12.2021
Waiter/Host
Home Plate 2
08.2017 - 08.2022
Cook
Home Plate 2
06.2017 - 08.2022
Fort Morgan High School
Some College (No Degree) - Emergency Medical Technician
Morgan Community College
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