Christopher Moreno
Support Specialist
New Bern,NC
Summary
Highly adaptable and customer-oriented professional, skilled with handling data, technical issues and personnel support tasks. Self-motivated and attentive with good interpersonal and problem-solving abilities.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Support Specialist I
OneSupport
06.2024 - Current
- Improve customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Respond to customer inquiries and resolve complaints to establish trust and increase satisfaction.
- Manage high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
Field Service Technician
Printelect
03.2023 - 05.2023
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Traveled the coast performing maintenance on specialized, sensitive equipment.
- Successfully prepared the equipment for seasonal usage.
- Rapidly promoted to working with high level equipment.
Laptop Repair Technician
Robert Half
07.2021 - 08.2021
- Traveled with a small team across the county. Performed hardware repairs on school laptops during the off season to make them school year ready.
Restaurant Staff/Driver
Panichelli's Pizzaria
9 2019 - Current
- Trusted with managing a predominantly cash based register.
- Responsible for delivery as well as filling in for any other staff roll.
- Developing strong relationships with customers, fostering trust through professionalism and reliability. Many of whom ask for me by name.
Projection Manager
Bear Town Cinema 6
06.2018 - 03.2020
- Hired as an usher, rapidly promoted to Projection Manager.
- Repaired, maintained, and instructed others in the use of specialized projector hardware.
- Remained on call after hours to assist.
- Mentored a staff member extensively on the operation of the projectors.
Education
Associate in Arts (AA) - Information Technology
Craven Community College
New Bern, NC 05.2020 - 05.2022
Certificate in Scola - Summer Study of Philosophy
Belmont Abbey College
Belmont, NC 07.2017 - 08.2017
High school diploma - Information Technology
Craven Early College
New Bern, NC 08.2020 - Current
Skills
Customer Relationship Management
Data Collection
Remote Support
Ticket management
Support Services
Customer service
Microsoft Office
HTML5
Laptop Repair
PC Repair
PC Construction
Digital Cinema Projector Maintenance
MySQL
Microsoft SQL Server
Linux
User Interface (UI)
IP networking
Computer networking
Battery Replacement
Screen Repair
Firmware Updates
Cooling System Maintenance
Technical assistance
Certification
Microsoft Office Specialist, 10/01/17, Present
Volunteer Experience
Radio Reading Service for the Blind, 2015-2017
Trusted with operating the radio station self supervised.
Volunteered to read local news papers over the radio in service of those unable to read.
Senior & Veteran Care, 2014-2017
Socialized and listened to residents to provide comfort and reduce anxiety and stress.
Learned valuable skills in dignity, integrity, and humanity
Timeline
Support Specialist I
OneSupport
06.2024 - Current
Field Service Technician
Printelect
03.2023 - 05.2023
Laptop Repair Technician
Robert Half
07.2021 - 08.2021
High school diploma - Information Technology
Craven Early College
08.2020 - Current
Associate in Arts (AA) - Information Technology
Craven Community College
05.2020 - 05.2022
Projection Manager
Bear Town Cinema 6
06.2018 - 03.2020
Certificate in Scola - Summer Study of Philosophy
Belmont Abbey College
07.2017 - 08.2017
Restaurant Staff/Driver
Panichelli's Pizzaria
9 2019 - Current
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