DeMarcus Hicks
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Support Specialist I
Goldschmitt & Associates
08.2024 - Current
- Use client-prescribed systems and hardware to perform research and account actions as necessary.
- Send and receive direct correspondence with users regarding actions necessary to resolve any interruptions to system access.
- Handling security access requests for customer access to multiple government and client-prescribed security database systems.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Customer Service Representative
Goldschmitt & Associates
11.2023 - 08.2024
- Use active listening skills to assist clients with various technical issues and other inquires
- Resolve account holders technical issues and other inquires through the capital access login system
- Monitor call flows via various queues on a day to day basis to ensure adequate and excellent customer service in accordance to client standards
- Collaborate with leadership to efficiently assist team chat to ensure complete and accurate guidance is given, including escalation and internal transfer approvals.
Support Specialist
Turn2Partners
04.2022 - 11.2023
- Use active listening skills to assist clients with various technical issues and other inquires
- Resolve account holders technical issues and other inquires through the capital access login system
- Monitor call flows via various queues on a day to day basis to ensure adequate and excellent customer service in accordance to client standards
- Provided excellent professional responses according to CLS inbox template standards with a 100% quality average
Event Assistant
Capitol Hill
06.2018 - 08.2018
- Served as a lead liaison for Congresswoman Eleanor Holmes-Norton
- Organized various public events for DC legislation including the Summer Annual DC Job Fair.
- Established, managed and maintained positive and professional relationships with constituents and vendor relations.
- Managed hardware inventory.
- Conducted 5 in-person constituents' consultations related to DC and federal government assistance.
- Managed all clerical duties such as filing, emailing, and answering all phone calls.
- Managed all event and district office promotions.
Education
Bachelor of Science - Economics
East Carolina University
Greenville, NC12-2020
Skills
- Organization
- Time Management
- Conflict Resolution
- Accuracy
- Attention to Detail
- Adaptability
- Teamwork
- Critical Thinking
- Accountability
- Call management
- Customer service
- Active listening
Timeline
Support Specialist I
Goldschmitt & Associates
08.2024 - Current
Customer Service Representative
Goldschmitt & Associates
11.2023 - 08.2024
Support Specialist
Turn2Partners
04.2022 - 11.2023
Event Assistant
Capitol Hill
06.2018 - 08.2018
Bachelor of Science - Economics
East Carolina University
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