NICOLE LARTEY
Oklahoma City,United States
Summary
Dynamic professional with a proven track record in navigating complex client scenarios and enhancing customer experiences across diverse industries. Expertise in Salesforce, Oracle, and Microsoft Office, combined with a strong ability to optimize service processes and maintain account integrity. Recognized for thriving in fast-paced environments while driving continuous improvement and delivering innovative solutions that elevate organizational performance. Committed to fostering strong client relationships and achieving exceptional results through strategic problem-solving and collaboration.
Overview
7
7
years of professional experience
Work History
Support Specialist I
Stax.Ai
Phoenix, Arizona
10.2025 - Current
- Provide support to SaaS clients through Intercom and Linear, which may include onboarding, training, and troubleshooting.
- Help clients use Stax.ai to automate repetitive tasks like census data collection and reconciliation.
- Assist with troubleshooting data integration issues, particularly with payroll providers (e.g., 200+ integrations).
- Ensure data integrity during the import and mapping of census and payroll data.
- Monitor client satisfaction (e.g., via pulse scores) and foster a "calm, supported" client experience.
- Coordinate with internal teams for product enhancements and onboarding projects.
Customer Support
Great Minds Inc (Contract)
Washington, D.C.
10.2024 - 09.2025
- Primary point of contact for order, shipment, and product inquiries; owned issues from first contact to resolution.
- Coordinated with Logistics, Print Ops, Sales, and Program teams to ensure accurate, on-time deliveries.
- Monitored trends and recommended process improvements to reduce repeat contacts.
- Authored SOPs, email templates, and knowledge-base articles to standardize responses.
- Maintained thorough, accurate case records in Salesforce and communicated status proactively.
- Supported cross-functional initiatives that elevated customer experience and operational efficiency.
- (Contract)
Customer Support Coordinator
Trimble Inc.
Westminster
04.2023 - 09.2024
- Resolved customer inquiries, ensuring swift and effective service delivery.
- Addressed Salesforce issues to enhance user productivity and operational efficiency.
- Compiled and analyzed feedback to drive improvements in customer satisfaction.
Customer Service Representative
The Centr
Boise
11.2022 - 03.2023
- Resolved customer inquiries through calls and emails, ensuring issue resolution and satisfaction.
- Managed confidential patient records to maintain data privacy and compliance standards.
- Scheduled and confirmed appointments to enhance client engagement and service efficiency.
Customer Service Agent
American Association Of Medical Colleges (Seasonal)
Washington
03.2022 - 09.2022
- Achieved call handling targets, significantly boosting efficiency and productivity.
- Handled customer calls swiftly, reducing wait times and improving satisfaction levels.
- Advised customers on unique needs to enhance overall service quality.
- Prioritized customer needs to ensure effective and timely service delivery.
- Handled an estimated 45-60 calls during high call volumes.
Customer Service Representative
Tailored Brands Inc
Houston
07.2020 - 11.2021
- Enhanced customer understanding of products through detailed communication.
- Recommended merchandise aligned with customer preferences, driving increased sales.
- Educated customers on offerings to boost service engagement and loyalty.
- Delivered attentive phone service, achieving high levels of customer satisfaction.
- Coordinated rental deliveries for timely and accurate order fulfillment.
Call Center Representative
Chadron State College
Chadron
11.2018 - 12.2019
- Streamlined communication by managing high call volumes to enhance customer service efficiency.
- Filed high school transcripts to improve admissions processes.
- Directed mail distribution to support effective communication efforts.
Education
Bachelor of Arts - Communications Public Relations and Journalism
Chadron State College
Chadron, NE12-2019
Skills
- Customer service
- Support services
- Customer Relationship Management
- Software as a Service (Saas)
- Data entry
Timeline
Support Specialist I
Stax.Ai
10.2025 - Current
Customer Support
Great Minds Inc (Contract)
10.2024 - 09.2025
Customer Support Coordinator
Trimble Inc.
04.2023 - 09.2024
Customer Service Representative
The Centr
11.2022 - 03.2023
Customer Service Agent
American Association Of Medical Colleges (Seasonal)
03.2022 - 09.2022
Customer Service Representative
Tailored Brands Inc
07.2020 - 11.2021
Call Center Representative
Chadron State College
11.2018 - 12.2019
Bachelor of Arts - Communications Public Relations and Journalism
Chadron State College