Results-driven professional with experience in customer service and employee training. Skilled in technical support and organizational skills, committed to improving customer satisfaction and fostering teamwork to drive operational success.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Publix
Miami
05.2024 - Current
Processed transactions accurately using the store's point-of-sale system.
Maintained a clean and organized workspace to enhance customer experience.
Handled returns and exchanges following company policies and procedures.
Provided support to new employees during training sessions and onboarding processes.
Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Volunteer
Miami Dade Public Schools
Miami
01.2022 - 04.2022
Assisted in organizing community events and outreach programs for local residents.
Developed promotional materials to increase awareness of volunteer opportunities available.
Supported fundraising efforts by helping organize donation drives and campaigns.
Attended weekly meetings to discuss progress and future initiatives.