Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christopher Moreno

Miami

Summary

Results-driven professional with experience in customer service and employee training. Skilled in technical support and organizational skills, committed to improving customer satisfaction and fostering teamwork to drive operational success.

Overview

4
4
years of professional experience

Work History

Customer Care Representative

Publix
Miami
05.2024 - Current
  • Processed transactions accurately using the store's point-of-sale system.
  • Maintained a clean and organized workspace to enhance customer experience.
  • Handled returns and exchanges following company policies and procedures.
  • Provided support to new employees during training sessions and onboarding processes.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.

Volunteer

Miami Dade Public Schools
Miami
01.2022 - 04.2022
  • Assisted in organizing community events and outreach programs for local residents.
  • Developed promotional materials to increase awareness of volunteer opportunities available.
  • Supported fundraising efforts by helping organize donation drives and campaigns.
  • Attended weekly meetings to discuss progress and future initiatives.

Education

Associate of Arts - IT Network Security

Miami Dade College
Miami, FL
05-2026

Skills

  • Cybersecurity principles
  • Customer service
  • Employee training
  • Technical support
  • Team collaboration

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Care Representative

Publix
05.2024 - Current

Volunteer

Miami Dade Public Schools
01.2022 - 04.2022

Associate of Arts - IT Network Security

Miami Dade College
Christopher Moreno