Christopher Morin
West Springfield,MA
Summary
Dynamic professional with a proven track record at Pepsi Beverages, excelling in customer service and creative problem solving. Recognized for enhancing team performance and resolving customer issues effectively. Skilled in inventory management and fostering positive relationships, consistently delivering exceptional results and exceeding customer expectations.
Overview
16
16
years of professional experience
Work History
BCR
Pepsi Beverages
Windsor , CT
01.2015 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Assistant Grocery Manager
ShopRite
Enfield, CT
01.2009 - 01.2025
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Conducted weekly performance reviews with team members to identify areas of improvement.
Education
High School Diploma -
West Springfield
West Springfield, MA06-1998
Skills
- Visual merchandising
- Conflict resolution
- Customer service
- Inventory management
- Creative problem solving
- Time management
- Communication skills
- Communication
- Interpersonal communication
- Friendly, positive attitude
Timeline
BCR
Pepsi Beverages
01.2015 - Current
Assistant Grocery Manager
ShopRite
01.2009 - 01.2025
High School Diploma -
West Springfield
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