Sean Rowe
Peoria,AZ
Summary
Results-driven Visual Merchandiser skilled in customer relationship management and issue resolution. Proven ability to align merchandising strategies with sales goals, enhancing customer satisfaction and operational efficiency. Strong organizational and communication skills support effective service delivery. Committed to creating memorable customer experiences while managing multiple priorities in fast-paced environments.
Overview
11
11
years of professional experience
Work History
bcr
PepsiCo
Peoria, AZ
11.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Earned recognition from management for consistently delivering exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Proposed innovative ideas and solutions that improved team performance and achieved positive outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Engaged customers through effective interpersonal skills, fostering positive interactions and enhancing customer experience.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed daily operational tasks with precision accurately and efficiently.
Merchandiser
Swire Coca-Cola
Glendale, Arizona
07.2018 - 11.2021
- Managed product displays to enhance visibility and attract customer attention.
- Developed visual merchandising plans that adhered to company branding guidelines.
- Collaborated with sales teams to align merchandising strategies with promotional campaigns, enhancing product visibility and customer engagement.
- Analyzed customer feedback to improve product assortment and display effectiveness.
- Trained new staff on merchandising standards and best practices for product placement.
- Implemented inventory management practices to ensure stock availability and organization.
- Regularly checked store shelves to restock and rotate merchandise for optimal availability.
- Stocked and rotated shelves to maintain product freshness and accessibility. and built displays to deliver results for stores and suppliers.
- Organized displays to meet company standards and specifications, optimizing customer experience and product accessibility.
- Built product displays and placed appropriate signage for merchandise.
- Maintained a clean and organized work environment at all times.
- Assisted customers with locating desired items within store locations.
Merchandise Manager
Dollar Tree
Phoenix, Arizona
08.2014 - 04.2017
- Identified dead inventory and developed strategies for excess liquidation, enhancing inventory turnover and reducing waste.
- Monitored inventory levels by tracking stock movement, conducting regular physical counts, and adjusting forecasts accordingly.
- Maintained physical inventory of merchandise and implemented systems to monitor costs.
- Created seasonal and promotional displays, driving customer engagement and increasing sales during peak periods.
- Designed floor layouts and product displays to optimize sales performance and guide customer purchasing behavior.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
- Facilitated team meetings to enhance communication and align goals across departments.
Education
High School Diploma -
Glendale High School
Glendale, AZ05-2002
Skills
- Visual merchandising
- Inventory management
- Product display design
- Stock analysis
- Sales alignment
- Customer relationship management
- Team collaboration
- Time management
- Collaboration
- Customer service
- Organizational skills
- Multitasking
- Problem resolution
- Effective communication
- Customer engagement
Timeline
bcr
PepsiCo
11.2021 - Current
Merchandiser
Swire Coca-Cola
07.2018 - 11.2021
Merchandise Manager
Dollar Tree
08.2014 - 04.2017
High School Diploma -
Glendale High School