Christopher Morrison
Bessemer City,NC
Summary
Knowledgeable in the Client Manger role with strong background in managing client relationships and delivering exceptional service. Successfully improved client retention and satisfaction through tailored solutions and proactive communication. Demonstrated ability to build trust and foster long-term partnerships while utilizing conflict resolution and strategic planning skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Manager
Allied Universal
01.2023 - Current
- Use effective methods to keep staffing at acceptable levels, working within budgeted hours and expenses
- Process new hires, scheduling, and payroll paperwork for all personnel
- Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
- Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
Operations Manager
Allied Universal
05.2023 - 01.2024
- Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability; encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels
- Build, maintain, and grow relationships with representatives of a high-profile client by understanding their security needs and ensuring satisfaction; develop and implement corrective action plans for identified opportunities for operational improvement
- Deliver high-quality service to our client by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
- Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
- Identify and mitigate security risks; develop and implement security protocols, training, and response plans
- Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries
- Ensure consistent security officer service delivery across multiple site locations
Armed Guard
Allied Universal
10.2019 - 05.2023
- Perform security patrols of designated areas on foot or in vehicle
- Watch for irregular or unusual conditions that may create security concerns
- Respond to incidents and critical situations in a calm, problem solving manner
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
- Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
Unarmed Guard
Caromont
03.2021 - 02.2022
- Help patrol the hospital campus inside and outside
- Assist anyone who needs help with any hospital-related questions
- Ensured adherence to safety protocols, conducting regular inspections of emergency equipment and exits.
- Enhanced security by conducting thorough patrols and monitoring activities on premises.
- Streamlined operations within the guard team by implementing efficient scheduling systems that maximized coverage and minimized downtime.
CVG
08.2020 - 10.2020
- Load and unload truck parts
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Heavenly Lawn Care
05.2020 - 08.2020
- Maintain and care for all lawn service in Cleveland, Gaston, and surrounding counties
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Armed Guard
G4S
02.2020 - 05.2020
- Patrol the inside and outside area around the Epicenter
- Guard the Epicenter in Charlotte overnight from break-ins and trespassers
Armed Guard
Loomis
01.2018 - 02.2020
- Armed Guard that delivered and picked up currency throughout North and South Carolina
- Collected and secure currency from Loomis vault and moved it to the truck, and then to ATMs or stores
Loss and Prevention
Burlington’s
07.2018 - 12.2018
- Observe customers and employees to ensure safety and security of the store’s inventory and money
- Fill out reports and daily LP logs to report each day’s findings
- Monitor the security cameras throughout the store for suspicious behavior
Crew leader
US Lawn
03.2018 - 07.2018
- Manage a crew of five workers
- Detail properties
Greene Correctional Facility
08.2016 - 02.2018
- Manage 600 inmates
- Enforce security of the facility
- Enforce policies and procedures of the facility
- Enforce the rules and regulations of the facility
Assistant Manager
Wal-Mart
04.2014 - 08.2016
- Manage 10-15 employees' overnight
- Delegate tasks to ensure the job is completed
- Assist the store manager with new tasks from corporate
Education
Bachelor in Criminal Justice - Criminal Justice Major
Kaplan University
03.2021
High School Diploma -
Cherryville High School
Cherryville, NC06.2011
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Planning and implementation
- Staff training
- Staff management
- Staff development
- Goal setting
Certification
- CPR/AED Certification
Timeline
Operations Manager
Allied Universal
05.2023 - 01.2024
Client Manager
Allied Universal
01.2023 - Current
Unarmed Guard
Caromont
03.2021 - 02.2022
CVG
08.2020 - 10.2020
Heavenly Lawn Care
05.2020 - 08.2020
Armed Guard
G4S
02.2020 - 05.2020
Armed Guard
Allied Universal
10.2019 - 05.2023
Loss and Prevention
Burlington’s
07.2018 - 12.2018
Crew leader
US Lawn
03.2018 - 07.2018
Armed Guard
Loomis
01.2018 - 02.2020
Greene Correctional Facility
08.2016 - 02.2018
Assistant Manager
Wal-Mart
04.2014 - 08.2016
Bachelor in Criminal Justice - Criminal Justice Major
Kaplan University
High School Diploma -
Cherryville High School
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