Team leadership and direction
Christopher Mraz
Senior Business Unit Manager / Digital Transformation Manager
Geneva,IL
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 18 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Digital Solutions Manager
Scoular
Downers Grove, IL
12.2021 - Current
- Took over failing Transportation Management System (TMS) project to effectively achieve go-live.
- Orchestrated complex plan to integrate five technologies into efficient customer facing and internal facing set of tools, including multiple Rate Management Software (RMS), TMS, customer facing portal and real-time transportation visibility.
- Have worked with internal and external Customer Relationship Management (CRM) software developers to increase efficiency of MS Dynamics CRM.
- Have spent last five years on MS Dynamics CRM leads team to create efficient and unified interface for sales and operations teams.
- Created and presented on robotic process automation (RPA) proof of concept (POC).
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Participated in vendor selection and management process for program initiatives.
- Interacted with customers and clients to identify business needs and requirements.
Senior Sales Manager
Scoular
Downers Grove, IL
10.2016 - 12.2021
- Established and cultivated solid business relationships with new or existing customers.
- Consistently delivered contribution margin in excess of $1M
- Consistently one of top two sales performers
- Lead teams of both sales and operations employees to successful outcomes for P&L
- Directly managed freight for multiple Fortune 500 companies as well as the largest privately held company in the United States.
- Created complex and complete supply chain solutions Developed B2B sales strategy based on research of target market needs and conditions, including a one-of-a-kind transload facility for bulk product
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Formulated and presented innovative strategies to stakeholders to build successful sales plans.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Sales Manager
Scoular
Downers Grove, IL
11.2005 - 10.2016
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased profit margins by effectively controlling budget and overhead.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
Education
Bachelor of Science - Business Management
National Louis University
Chicago, IL 09.2002 - 03.2004
Skills
Program leadership
Project Management
Customer and personnel training
Logistics Operations
Budgeting and Resource Management
Supply Chain Management
Data Collection & Research
Vendor management
Operations management
Timeline
Digital Solutions Manager
Scoular
12.2021 - Current
Senior Sales Manager
Scoular
10.2016 - 12.2021
Sales Manager
Scoular
11.2005 - 10.2016
Bachelor of Science - Business Management
National Louis University
09.2002 - 03.2004
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