Christopher Napoles Velez
Georgia,GA
Summary
Experienced Delivery Trainer and operations professional with a proven background in training, safety compliance, leadership, and customer service. Skilled at developing new delivery associates through classroom instruction, behind-the-wheel coaching, and hands-on operational training while ensuring adherence to Amazon safety standards. Known for building strong relationships with Delivery Service Partners (DSPs), resolving operational challenges, and creating a positive learning environment that promotes accountability and performance. Previous experience in hospitality, sales, and customer success has strengthened my communication, problem-solving, and customer-focused mindset. Passionate about coaching others, improving operational processes, and contributing to organizational success through leadership, collaboration, and continuous improvement.
Overview
8
8
years of professional experience
Work History
iLMDA Delivery Trainer
Amazon
05.2024 - Current
- Deliver classroom and behind-the-wheel training to new Delivery Associates, ensuring compliance with Amazon safety and operational standards.
- Monitor driver performance and provide real-time coaching to improve safety, confidence, and productivity.
- Partnered with Delivery Service Partners (DSPs) to coordinate training schedules, resolve operational issues, and enhance onboarding success.
- Monitored driver performance and provided real-time coaching to enhance safety, build confidence, and boost productivity.
- Ensure accurate training documentation and compliance with company policies and regulatory requirements.
- Supported continuous improvement initiatives and fostered a strong culture of safety and accountability.
IA Driver Trainer
Amazon
10.2022 - 05.2024
- Coordinated driver training classes for new Delivery Associates, ensuring comprehensive understanding of delivery procedures and safety protocols.
- Conducted classroom instruction covering delivery procedures, safety regulations, and Amazon operational standards.
- Supervised closed-course driving exercises and evaluated Enhanced Road Tests.
- Mentored new drivers to improve confidence, performance, and safe driving habits.
- Collaborated daily with 13 Delivery Service Partners (DSPs) and Operations Managers to streamline training schedules and enhance driver readiness.
- Guided new drivers to build confidence and establish safe driving habits, contributing to overall operational safety.
Fulfillment Associate
Amazon
04.2021 - 12.2022
- Achieved productivity and quality standards in high-volume fulfillment environment.
- Ensured safe warehouse operations while consistently meeting daily performance goals.
- Collaborated with cross-functional teams to enhance accuracy in customer order fulfillment.
Sales Development Intern
Talend
08.2022 - 09.2022
- Prospected hundreds of qualified leads using cold calls, email outreach, LinkedIn, and personalized video messaging.
- Qualified Director- and Manager-level prospects, securing attendance for company webinars that increased engagement.
- Collaborated with high-performing SDR team, contributing to successful lead generation in fast-paced sales environment.
- Developed sales messaging, call scripts, and email campaigns, enhancing outreach effectiveness and targeting strategies.
- Participated in weekly coaching sessions focused on sales strategy and professional development.
Night Auditor
Sonesta Hotels
12.2020 - 04.2021
- Managed overnight hotel operations and guest services, ensuring accurate financial reporting.
- Resolved guest concerns, achieving high levels of customer satisfaction.
- Performed nightly accounting reconciliation and prepared operational reports, supporting efficient hotel operations.
Night Auditor
Candlewood Suites by IHG
04.2019 - 12.2020
- Managed overnight front desk operations and financial reconciliation using Opera PMS.
- Assisted over 120 guests daily, ensuring exceptional customer service and satisfaction.
- Prepared occupancy, billing, and revenue reports for hotel management.
- Retained multiple corporate clients during COVID-19, supporting occupancy rates above 91% despite industry challenges.
- Cultivated relationships with long-term guests, enhancing customer loyalty and repeat business.
Travel Agent
Kaana Travel & Weddings
08.2018 - 10.2018
- Promoted hotels, destination weddings, and vacation packages, enhancing client options for travel in Mexico.
- Promoted hotels, destination weddings, and vacation packages throughout Mexico.
- Closed two destination wedding packages within first week, demonstrating quick adaptation and sales capability.
- Developed partnerships with travel agencies and tour operators, increasing access to diverse travel offerings.
- Represented the company at bridal expos and marketing events.
Education
Gwinnett Technical College
07-2026
Diploma - undefined
North Gwinnett High School
SuwaneeSales Development Program
SV Academy
01-2022
Skills
- Training Facilitation
- Curriculum Design
- Training Material Creation
- Training programs
- Onboarding
- Delivery Operations
- Employee development
- Trainer Development
- Learner Engagement
- Training Adaptation
- Process Improvement
- Operational Excellence
- Safety Compliance
- Quality control
- Project Coordination
- Scheduling & Coordination
- Conflict Resolution
- Customer Service
- Relationship Management
- Collaboration
- Microsoft Office Suite
- Google Workspace
- Software proficiency
- Detail orientation
- Decision-making
- Critical thinking
- Employee coaching
- Employee engagement
- Networking
- Innovative Solutions
- Event planning
- Presentation skills
- Communication skills
- Training Adaptation
- Quality control
- Employee engagement
- On-the-job Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
iLMDA Delivery Trainer
Amazon
05.2024 - Current
IA Driver Trainer
Amazon
10.2022 - 05.2024
Sales Development Intern
Talend
08.2022 - 09.2022
Fulfillment Associate
Amazon
04.2021 - 12.2022
Night Auditor
Sonesta Hotels
12.2020 - 04.2021
Night Auditor
Candlewood Suites by IHG
04.2019 - 12.2020
Travel Agent
Kaana Travel & Weddings
08.2018 - 10.2018
Diploma - undefined
North Gwinnett High School
Sales Development Program
SV Academy
Gwinnett Technical College