Christopher Neas
Port Saint Lucie
Summary
Experienced Field Service Technician with strong appliance troubleshooting and repair skills. Committed to safety compliance and exceptional customer service, ensuring customer satisfaction and efficient service delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Service Technician
BSH Home Appliances Corporation
Irvine
09.2017 - 07.2025
- Diagnosed appliance issues in customer homes, improving first-time resolution rates through effective use of specialized tools and equipment.
- Performed repairs on various home appliances while ensuring compliance with safety standards.
- Educated customers on proper appliance maintenance and usage to enhance performance.
- Completed necessary paperwork for service calls promptly and efficiently.
- Delivered exceptional customer service during field visits, fostering customer loyalty and satisfaction in line with corporate guidelines.
- Maintained and drove company vehicle, ensuring optimal operational condition.
- Collaborated with team members to streamline service delivery processes, contributing to a more efficient workflow.
Field Service Technician
D&S Appliance
Wrentham
06.2014 - 07.2017
- Diagnosed appliance issues in customer homes using specialized tools and equipment.
- Completed daily tasks with accuracy and efficiency.
- Collaborated with diverse coworkers to meet goals and resolve product-related issues.
- Addressed customer requests and answered inquiries to boost satisfaction.
- Engaged customers through effective interpersonal skills and open conversation.
Education
Small Appliance Repair, Refridgeration - Technology Education
Bay State School of Technology
Canton, MA09-2008
Some College (No Degree) - Liberal Arts
Dean College
Franklin, MASkills
- Appliance troubleshooting
- Safety compliance
- Repair techniques
- Diagnostic equipment
- Customer education
- Vehicle maintenance
Certification
- epa universal
Timeline
Field Service Technician
BSH Home Appliances Corporation
09.2017 - 07.2025
Field Service Technician
D&S Appliance
06.2014 - 07.2017
Small Appliance Repair, Refridgeration - Technology Education
Bay State School of Technology
Some College (No Degree) - Liberal Arts
Dean College